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Sales Representative- Canada Summer Jobs

2 weeks ago

Oshawa, Canada YMCA of Greater Toronto Full time

Hourly Rate: $18.37 - Check out the YMCA’s total compensation package

Location: Oshawa YMCA Health & Fitness Centre

Work Hours: 37.5 hours per week

Employment Type: Contract Part Time Hourly (8 weeks)

Number of Vacancies: 1

Anticipated Start Date: Immediately

Deadline to Apply: May 23, 2025 by 5:00 pm

**Be the Spark** Join our passionate Sales Representative team and help us to achieve great things in our community

The Membership Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Membership Sales and Service team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of Oshawa YMCA Centre.

**In this role, you will**:

- Provide referrals, processe registrations, cancellations, bookings, sales, renewals, upgrades, modifications, payment resolution and orientations in an efficient manner.
- Manage general inquiries; fields complaints/recommendations.
- Work towards and achieves personal and team sales targets Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
- Be Member focused at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members. Work at a fast pace and responds to multiple priorities effectively
- Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options.
- Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assist members to understand membership options, payment plans and types.
- Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
- Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
- Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
- Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members.
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M (Serving All Members) standards and E.Y.E. (Evaluate Your Employees) standards
- Make decisions and solve problems regarding membership sales and service functions, membership accounts, members concerns, and members’ behaviour. Assist members in resolving past due accounts, identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
- Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
- Understand and supports YMCA philanthropic commitments, connects with families and offers opportunities to give, either financially or their personal time, including participation in special events within the centre and the community.
- Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
- Perform other duties as assigned

**You bring**:

- Post-secondary education in sales, marketing, promotions, retail management, or related field or equivalent experience is an asset
- Minimum of 2 years sales and/or customer service experience, preferably in a membership/client based environment
- Current CPR - C and First Aid an asset
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
- Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
- Proficiency with computers, experience with CLASS and FitLinxx an asset
- Philanthrop