Inventory Support/customer Service

**Position**:Inventory Support/Customer Service

**Job Type**:Full-time/Hybrid

**Location**:Toronto (Leaside area)

**Pay Rate**:$18.50

**Operating Hours**: Monday-Friday

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.

At Summerhill, we’re on a mission to help homeowners reduce their environmental footprint by embracing energy-efficient solutions. If you’re passionate about sustainability, love a good challenge, and thrive in a role that blends customer service with hands-on inventory management, we’ve got an exciting opportunity for you

We’re looking for a person to join our team in a dynamic, position of Inventory Support and Customer Service. This is a unique opportunity to combine your exceptional customer service skills with your organizational expertise in inventory management—helping customers while ensuring our energy-efficient products are always ready to go.

**What You'll Be Doing**

**Customer Service Excellence (Remote 3 days a week)**
- Be the first point of contact for customers seeking advice on energy-saving programs and solutions. You’ll answer inbound calls, resolve inquiries, and provide guidance on the latest energy-efficient products.
- Conduct outbound scripted calls to engage potential customers, share information about energy-efficient upgrades, and schedule appointments for field staff.

**Oversee Inventory with Impact (In Office 2 days a week)**
- Support in coordinating the shipping and receiving of energy-efficient products across Canada, ensuring timely delivery for our Direct Install programs.
- Keep detailed records of both digital and physical inventory—ensuring products like LED bulbs, weatherproofing materials, and energy-saving devices are stocked, organized, and easily accessible.
- Collaborate with the Program Manager to stay on top of inventory levels and report any discrepancies, ensuring the smooth flow of materials for energy-saving installations.

**What We’re Looking For**
- **A Customer-Centric Mindset** - Experience in a customer service role (preferrably in a call center environment), with the ability to handle inquiries and resolve issues with empathy and professionalism.
- **Attention to Detail** - You have a keen eye for detail and the ability to manage multiple tasks, whether handling customer interactions or ensuring inventory is accurately tracked and organized while effectively prioritizing your workload.
- **Communication**:

- Strong verbal and written communication skills in **English**, with the ability to effectively interact with customers, and internal teams. Being bilingual is a bonus
- **Physical Stamina-** Able to lift **up to 50 lbs** and handle inventory tasks as part of the role.
- **Self-Starter -**You thrive working independently but enjoy collaborating with a team to achieve common goals.

Pay: $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you live in the Toronto area?
- Can you lift up to 50 lbs?

**Experience**:

- Call Centre: 1 year (required)
- Inventory: 1 year (required)

Work Location: Hybrid remote in East York, ON M4G 1Z4