Service Ontario

2 weeks ago

East York, Canada Staples Full time

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

**Specifically, you will**:

- Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
- Provide information and clarification to all requests including types of services, fees, and eligibility for services.
- Provide interpretation of guidelines, directives and procedures related to products, programs and services.
- Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately.
- Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required.
- Respond to customer inquiries related to questions within the store location. Take opportunities to direct and assist customers in the total store experience.

**Some of what you need**:

- Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner.
- Communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Attention to details to ensure accuracy of form completion.
- Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to conduct research.
- Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits.
- Bilingualism English/French is considered an asset.

**Additional information**:

- Backcheck will be required
- Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire;
- This position is based in our retail store environment and includes working a variety of shifts including evenings and weekends.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more

  • Service Technician

    1 week ago

    East York, Canada In Home Service Full time

    **Job Overview** We're looking for the right person who can work for our company, both on the road as a service technician, and in the office as a customer service rep. It's a permanent, full-time position, 9AM to 5PM Monday to Friday, with a starting salary of $900 per week, plus $20 per day gas money. There's an opportunity to make an extra $200+ by...

  • Food Service Supervisor

    1 week ago

    East York, Canada SME PIZZA ONTARIO LTD. Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Work site environment**: - Noisy - Odours - Wet/damp - Hot - ** Work setting**: - Restaurant - ** Tasks**: - Establish methods to meet work schedules - Requisition food and kitchen supplies - Supervise and co-ordinate activities of staff who prepare and...

  • Service Valet-service Lot Attendant

    2 weeks ago

    East York, Canada Gyro Group Full time

    Are you passionate about cars and customer service? Do you enjoy staying organized and being part of a fast-paced, supportive team? Gyro Group of Companies is looking for a **Car Care Representative** to be the face of our service drive and help deliver an exceptional experience to every customer. As a well-established and respected automotive group, we...

  • Food Service Supervisor

    5 days ago

    East York, Canada Saisethsons Hospitality Inc. oa Tim Hortons Full time

    **Food Services Supervisor** **Company operating name**: Saisethsons Hospitality Toronto o/a Tim Hortons **Business address**: 95 Humberview Drive, Woodbridge, Ontario L4H 1B5 **Number of Position**: 1 **Location of work**: 88 Queens Quay, Toronto, ON M5J 0B8 **Title of position**: Food Services Supervisor **Terms of employment**: Permanent - Full Time...

  • Customer Care Representative

    1 week ago

    York, Canada Ontario SPCA Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Bilingual Customer Service Representative

    1 week ago

    North York, Canada Ontario Wallcovering & Decor Products Full time

    As a premier supplier of home decor products, Ontario Wallcovering has grown steadily since its establishment in 1972. We are currently looking for a **bilingual Customer Service Representative** fluent in both English and French to join our team. In this role, you will provide exceptional customer service, process orders, address complaints, and ensure...

  • Delivery Driver

    7 days ago

    East York, Canada Lock-Block Ontario Ltd. Full time

    **Overview** **Duties** - Safely operate delivery vehicles to transport goods to designated locations. - You will be driving an F450 town a Gooseneck Flatbed Trailer - Load and unload products, ensuring proper handling and storage. - Communicate effectively with customers regarding delivery schedules and any potential delays. - Provide exceptional customer...

  • Restaurant Supervisor

    1 week ago

    East York, Canada SME PIZZA ONTARIO LTD. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work site environment**: - Noisy - Odours - Wet/damp - Hot - Outdoors **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety...

  • Grade 8 in Person Math Tutor

    7 days ago

    East York, Canada Totally Tutors Full time

    Totally Tutors is a trusted service that connects certified teachers with students in Grades 1-12 for high-quality, personalized tutoring. We match students to tutors based on academic needs, learning styles, personalities, and interests so you can focus on what you do best: teaching Totally Tutors is currently seeking teachers certified by the Ontario...

  • Finance Assistant

    7 days ago

    North York, Canada Elections Ontario Full time

    **Finance Assistant** For accessibility assistance with this document please telephone Elections Ontario at 1-888-668-8683 or Fax at 1-866-714-2809. You can TTY at 1-888-292-2312. Position Status: Temporary Assignment until June 30, 2025 Posting Status: Open Location: 26 Prince Andrew Place, North York, Ontario M3C 2H4 Salary Range: $56,639 to...