Bilingual Billing Administrator

2 days ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Location**: Hybrid

Join our team as a Billing Administrator and contribute to the management of billing processes for our diverse clientele, including I/A (Insured), P/A (Policyholder-administered) and ASO (Administrative Services only) Group Benefit clients. Your role will ensure seamless financial operations, crucial to our team's success.

**What will you do?**
- Code self-administered premiums by benefit and billing group
- Audit the integrity of the lives, volumes, rates, premiums, and taxes submitted by policy-administered clients
- Review the status of terminated policies and perform the final financial review
- Set up ASO cases on the mainframe system
- Compare the ASO agreement to the actual setup of the case to ensure accurate billing
- Process claims adjustments and related accounting transactions for claim write-offs and stop-loss
- Manage the collection of all outstanding receipts, premiums, and ASO deposits while meeting daily, weekly, and monthly deadlines
- Perform other related administrative tasks as needed

**What do you need to succeed?**
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- Excellent customer focus to handle difficult client-related issues
- Strong time management skills to meet daily deadlines
- Ability to work well under pressure to manage departmental project initiatives with customized deadlines
- Proficiency in Excel, including experience with Macros
- Knowledge of Group Benefits and the administration of Self Administrative and ASO practices is an asset
- Good knowledge of accounting principals for Insured and ASO arrangements is an asset

**What’s in it for you?**
- We’re proud to be recognized as a company with a 2024 Most Trusted Executive team by Great Place to Work® Canada
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
47,000/47 000 - 77,000/77 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
08/10/2025

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