Billing Specialist

We are seeking an experienced person to fill the role of full-time Billing Specialist. The primary focus of this role is to provide excellent customer service to our customers through responding to customer inquiries by phone and email regarding billing and account management. The role requires the development of a comprehensive knowledge of our policies and procedures. We are looking for someone who wants to grow with our business and be part of our team long term. This position requires a highly organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, de-escalation, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced environments.

Clean Cut Energy ) is a small local Guelph-based business which provides utility submetering and billing services to multi-unit complexes. We are a certified B Corp and Living Wage business. We provide cutting edge wireless utility monitoring which works with easy-to-use online software, allowing our customers to access and monitor their utility usage data. With use of this monitoring, we are committed to helping our customers reduce their utility usage and save money while supporting our environment through water and resource conservation.

*Only those candidates with accounts receivable and customer service experience will be considered*

Full time (37.5 hours/week)

Working Hours: 8:30 am – 5:00 pm Monday to Friday

Location: This is a remote - work from home position although we are seeking a candidate from the Guelph - Cambridge - Kitchener - Waterloo area.

Compensation: $57,000 to $60,000 (depending on experience) starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

• Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
• 3+ years of relevant experience
• strong computer (MS Office and Google) and database skills, specifically with spreadsheets
• strong communication and customer service skills
• conflict resolution and de-escalation skills
• experience working in fast paced high volume environments
• ability to interpret and follow corporate policy and procedures
• ability to review, interpret and apply legal policy and documents
• experienced with Accounts Receivable (billing / finance)
• experienced or knowledgeable in arrears management / collections
• very high attention to detail with a focus on accuracy with large volumes of information
• strong ability to work with numbers
• strong problem-solving skills with the ability to investigate and resolve issues
• highly organized
• very strong time management and prioritization skills with many tasks and fluctuating workload levels
• demonstrated experience working independently and dependably
• friendly, helpful and patient
• a professional customer service telephone manner
• work well independently as well as in a team
• self-motivated and takes ownership of work
• clean criminal record supported by Criminal Record Check

Responsibilities include:

• taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues
• responding to emails and calls from clients (Property Managers and Developers)
• implement CCE Customer Complaints Policies & Procedures
• addressing high bill inquiries through assessment of utility usage and billing rates
• identifying billing errors and requesting bill correction from management
• maintain accurate database of client files including information regarding contact, payments and communication
• opening and closing customer accounts
• identifying and documenting account issues for resolution
• maintain an ongoing up to date status of onboarding activities for new buildings
• ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
• ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
• undertake collections calls and emails seeking resolution of payment
• consistently, communicate and enforce Arrears Management Policies with customers
• implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
• issuing arrears notices to customers
• draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
• oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
• draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
• liaise with solicitors regarding Notice of Lien and / or Registered Liens
• responding to Property Management Inquiries with arrears status updates
• draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
• coordinate utility disconnection activities with Electrician
• coordination with contractor (i.e., plumber) to undertake install and repair work
• scheduling meter installation or wire repair appointments for technical staff
• generating Work Requests (meter or wire repairs) for technical staff
• generate meter reading requests for technical staff
• downloading and input of invoices
• assisting with the development and updating of operational policies and procedures
• review and contribute to Conditions of Service updates annually
• preparation of letters and summaries
• work in accordance will all CCE company policies and procedures
• attend team meetings and regular touch-in calls
• general office duties as assigned

Applicants will be screened as they come in so we encourage applying early. Job will be posted until the position is filled.

Serious applicants only please. If a resume and cover letter is suspected of being generated by AI, the application may not be considered. We ask that all applications include a cover letter which outlines what you feel you can bring to the position and CCE and how this position fits into your career goals. Only those including a cover letter will be considered. As we are a small team, fit is very important, as such we ask that applicants complete the personality test available at and submit the results along with their cover letter and resume.

Please apply by email with your resume, cover letter and personality type from the 16 personalities quiz to

By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the "Help" button in the application.

Only those candidates selected for an interview will be contacted. Applications are reviewed by humans, not AI.

Job Types: Full-time, Permanent

Pay: $57,000.00-$60,000.00 per year

Benefits:

• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Education:

• DCS / DEC (required)

Experience:

• related: 3 years (required)

Work Location: In person