Student Success Officer

**About the College**

Toronto Business College is a private career college that has partnered with an Ontario community college to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

Responsibilities will include:

- Help ensure that students are engaged in their studies and optimizing the resources available to them;
- Monitor student progression to ensure that students in academic jeopardy are identified and contacted. Work with team and faculty to improve grades of struggling students;
- Generate low performance reports to identify students in academic risk, initiating contact to all students on these lists;
- Place students on success plans, connect them with the tutoring centre, and otherwise assist their academic progression;
- Work closely with student representatives to ensure cohesive communication between the student success department and all students;
- Ensure that students are engaged with the LMS (Moodle); identify gaps and trends in order to recommend possible areas of improvement to individual faculty;
- Work with the student services department and faculty to strive for consistency and high-standards of delivery whether on-line or in-person;
- Help review, organize, and follow up on survey results, student feedback, and more;
- Constantly strive to improve student satisfaction and the quality of learning, campus experience, and job preparedness;
- Liaise within the department in order to ensure efficiency with communication and priority setting;
- Coordinate Student Focus Groups, Tutoring sessions, and more;
- Help promote a strong sense of Quality Assurance, taking active steps in following the QA standards set forth by the College;
- Reinforce an organizational culture that understands the challenges and barriers to success that international students face and manages a team that demonstrates on a daily basis empathy, positive reinforcement, cultural understanding and a commitment to student success.
- Understand that some overtime, evenings and weekends may be required to ensure our students receive an outstanding education;
- Many more responsibilities as the position develops.

**Requirements**:
1) 3 years or more of experience at an academic administrator’s level working in a post-secondary institution;
2) A Bachelor's Degree;
3) Excellent communication skills; Emotional Intelligence to enable positive motivation while setting high standards and expectation from the team: teamwork is critical;
4) Excellent problem solving and conflict resolution skills.

5) Strong analytic skills, with experience using Excel and other software a definite asset;
6) Be able to set priorities, strategic goals and achieve them within the agreed upon timeline;
7) Experience with innovative teaching/learning strategies;
8) Understanding of international student needs and issues;
9) Knowledge of Moodle an asset;
10) A valid driver’s license;
11) Police Record Check and Vulnerable Record Check;
Competitive salary and bonus commensurate with qualifications and experience.

Greater Toronto Area, ON

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- academic setting: 3 years (preferred)