Client Relations Specialist

1 day ago

Mississauga, Canada SCI Transportation Full time

**Overview**

**Responsibilities**
- This role is cross-functional, handling multiple accounts
- Provide support through processing orders accurately, maintaining visibility of shipments and following up on delivery completion and/or delivery challenges
- Contribute to the knowledge base on common issues, workarounds and SOP (Standard Operating Procedures) changes
- Provide enhanced support to Supervisors, Ops Manager and Client Relation’s Managers
- Work towards achieving key Customer Service KPIs, SLAs (Service Level)
- Contribute to overall initiatives geared towards operational efficiency, including process and system changes wherever necessary
- Identify areas of opportunities and communicate trends to management in effort to kick-start initiatives
- Maintain thorough understanding of product and service offerings of our clients, including terms and conditions where relevant
- Alert management on identified gaps and initial assessment on impacts
- Other duties and assignments as assigned by the Ops Supervisor and/or Ops Manager

**Requirements**:

- Minimum 3 years of experience in a customer facing role
- Previous transportation and/or supply chain management experience an asset
- Post Secondary Education an asset
- Bilingual (French/English) an asset
- Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure, with little supervision
- Strong oral and written communication and solid negotiation skills
- Effective time management, multi-tasking capabilities with strong attention to detail
- Great service orientation - sensitive to others’ needs and being understanding, pleasant and helpful on the job
- Applies critical thinking and analytical skills when problem solving.
- Being reliable, responsible and dependable, and fulfilling obligations
- Ability to work independently as well as in a team environment
- Working with **TMS / Truckmate**
- Proficient in Microsoft Office (Word, Excel, Powerpoint)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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