Bilingual Customer Relations Specialist, Nvac
1 day ago
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
- We are looking for a Bilingual Customer Relations Specialist, NVAC to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.- At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference- Are You:
- Detail oriented with excellent organization skills?
- Analytical with the ability to problem solve?
- As the Bilingual Specialist on the New Vehicle Acquisition Team, you will be the primary client contact & owner of the end-to-end vehicle acquisition related activities, from model year planning through delivery of vehicle.- A Day in the Life- Provide acquisition consultation through knowledge and comprehensive understanding of the fleet and automotive industry related to vehicle specifications, vehicle availability and purchasing, processing and delivery alternatives
- Executes and prioritize day to day requests and activities, complex or routine in accordance with client’s acquisitions related policies, procedures, and priorities
- Takes ownership of client issues, act as initial point of contact for escalations, and applies critical thinking and problem solving/root cause analysis to identify solutions for new vehicle related activities
- Creates action plan for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress
- Take accountability and ownership in becoming the clients’ internal champion for resolution of ordering-related issues
- Facilities handoffs to other teams to ensure consistency and accuracy in day-to-day order management of the client’s acquisition needs.
- Develop account strategies and action plans for implementing process improvements that drive best-in-class ordering practices for strategic customers
- Collaborate with FPS Partners, Leads, Managers, Commercial Executives on new vehicle replacement strategies
- Requirements- High school diploma or GED; Bachelor’s Degree preferred.
- 1 to 2 years consultative experience working directly with customers
- Ability to work hybrid work arrangement in our Mississauga office
- _ Bilingual in English and French highly preferred_
- #LI-SJ1- #LI-HybridWhat’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
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