Key Lead

2 days ago

Hamilton, Canada Kindling Cannabis Inc. Full time

**Key Lead / Budtender - Kindling Cannabis**

**Reports To**: Store Manager
**Employment Type**: Part-Time or Full-Time

**About Kindling Cannabis**

Kindling Cannabis is a proudly Canadian legal cannabis retailer dedicated to delivering exceptional customer service, in-depth product education, and one of the most convenient 1-hour delivery systems in the industry. With a growing presence across Ontario, we aim to provide a welcoming, knowledgeable, and efficient cannabis shopping experience for every customer.

**Position Overview**

As a Key Lead / Budtender at Kindling Cannabis, you will play a key role in delivering a seamless customer experience, ensuring compliance, and supporting store operations. Key Leads are senior team members who provide leadership on the floor, assist in training new staff, and take initiative to maintain store standards. This is a dynamic, customer-facing role ideal for cannabis enthusiasts who thrive in fast-paced environments.

**Key Responsibilities**

**Customer Experience**
- Greet customers warmly and create a welcoming in-store atmosphere
- Provide personalized product recommendations based on customer needs and preferences
- Educate customers on cannabis strains, formats, and responsible consumption
- Uphold the highest level of service and professionalism during all customer interactions

**Store Operations**
- Support opening and closing duties including cash handling and float counts
- Assist with inventory management, receiving product shipments, and restocking shelves
- Maintain a clean, organized, and compliant retail environment
- Ensure accurate product tagging, display, and promotional signage

**Leadership & Support**
- Act as the lead on shift in the absence of the Store Manager
- Support in training new hires and reinforcing SOPs and Kindling’s brand standards
- Identify and escalate operational or customer service issues when needed
- Motivate the team to meet sales goals and enhance the overall customer experience

**Qualifications**
- Prior retail experience (cannabis or regulated industry preferred)
- CannSell certification (or willingness to obtain before starting)
- Strong communication and interpersonal skills
- Passion for cannabis and ongoing product knowledge development
- Ability to work evenings, weekends, and holidays as needed
- Comfortable working in a compliance-driven environment

**Job Types**: Full-time, Part-time

Pay: $17.50-$18.50 per hour

Expected hours: 32 - 40 per week

Licence/Certification:

- cansell (required)

Work Location: In person

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