Experienced Key Lead

2 weeks ago

Hamilton, Canada Sessions Cannabis Full time

**Job Summary**:
The Key Lead assists the store manager in overseeing daily operations, deploying staff, and ensuring a great customer experience through prompt service and quality products. This role also involves maintaining store standards and acting in alignment with Sessions Cannabis guidelines.

**Essential Responsibilities**:

- Uphold Sessions Cannabis values with integrity.
- Maintain calm during busy or unusual events.
- Anticipate and address customer/store needs, communicate with management.
- Provide feedback and coaching to staff.
- Ensure smooth operations, including opening/closing duties and cash handling.
- Monitor customer service standards and celebrate team achievements.
- Assist with inventory audits, merchandising, and discrepancies.
- Educate customers on cannabis products and safety.
- Perform additional tasks as assigned.

**Qualifications**:

- 2 year retail management experience, 3-5 years customer service.
- Valid CannSell certification, 19+, clear background check.
- Knowledge of cannabis products is a plus.

**Skills**:

- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced retail environment.

**Physical Requirements**:

- Stand for extended periods and lift up to 25lbs.
- Perform tasks related to stocking and store maintenance.

**Job Type**: Part-time

Pay: From $18.50 per hour

Expected hours: No more than 25 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Ability to commute/relocate:

- Hamilton, ON L8P 4W3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 2 years (preferred)
- Retail sales: 3 years (preferred)

Work Location: In person

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