IT Support Technician Ii

3 days ago

Vancouver, Canada Associated Engineering Group of Companies Full time

**Job Description**:
We are looking for an IT Support Technician II to join our Vancouver office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This Junior/Intermediate role will also liaise with the Director of IT and Service Desk Coordinators and other IT Support Technicians in the company. The IT Support Technician will also deliver some end-user training; assist in the preparation of IT-related capital budget; and provide local hands-on support for remote IT System Administrators working in the Corporate IT Operations team. This position is a support role within the subsidiary operation, working under service objectives for local staff.

Duties include the following:

- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other Associated Engineering locations.
- Operate as a remote extension of the Corporate IT group as needed for network infrastructure maintenance.
- Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Provide support for the following:

- Laptop and desktop computers and end-user software.
- Smartphones and other communication Devices.
- Creating and managing user accounts and passwords.
- Organize and maintain the IT asset inventory for subsidiary IT assets.
- Assist other IT support technicians with problems and workload as needed.
- Decommission and dispose of retired IT equipment.
- Assist in the generation and maintenance of the subsidiary capital budget, and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Train new users.
- Infrequent travel to subsidiary offices in BC, Yukon, NWT and Alberta.
- Perform other related duties as assigned.

**Job Requirements**:
Skills and Experience:

- 2+ years previous experience in a Help Desk Analyst / Support role preferred (preferably on an internal IT helpdesk).
- Degree or diploma from an accredited post-secondary institution in IT, IS Management, Computer Science or Engineering, or Systems Management.
- Excellent interpersonal skills.
- Service-oriented and a committed team player.
- Strong spoken and written communication, documentation, and organization skills.
- Ability to work under pressure.
- Ability to handle confidential information.
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
- Familiarity with ITIL service delivery.
- Experience with ITIL-oriented service desk tool(s).
- Advanced Windows and Active Directory proficiency and troubleshooting skills.
- Microsoft 365 and Entra AD skills.
- Advanced TCP/IP network troubleshooting skills are an asset.
- Familiarity with Microsoft Teams.

Salary Range:
The salary range for this position is $58,240.00 - $79,040.00 and is commensurate with experience relative to this position.

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