Customer Experience Lead Sherbrooke and Harvard
2 days ago
Requisition ID: 170713 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - Permanent full-time **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Financial Advisor
6 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 153046 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Financial Advisor - 37.5 hours/ Permanent Full-time role/ Sherbrooke & Harvard, Montreal, QC As an Financial Advisor (Sherbrooke & Harvard, Montreal, QC) you are customer-centric and able to connect with people in a relatable way. As...
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Conseiller Financier
1 week ago
Montréal, Canada Scotiabank Full timeNuméro de la demande: 153046 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. Conseiller financier - 37.5 heures/ poste permanent temps plein/ Sherbrooke & Harvard, Montreal, QC En tant que conseiller financier (Sherbrooke & Harvard, Montreal, QC), votre approche est axée sur...
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Customer Experience Lead
1 week ago
Montréal, Canada Scotiabank Full timeRequisition ID: 153043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
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Experience Leader
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Montréal, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
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Montréal, Canada Scotiabank Full timeNuméro de la demande: 170713 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **Chef, Expérience client - permanent/ temps plein** **Ce que vous ferez** Les chefs, Expérience client ont le mandat de superviser nos équipes à haut rendement des Services aux particuliers. À...
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Head of Customer Experience
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Montréal, Canada WHC Online Solutions Inc. Full timeWeb Hosting Canada (WHC) empowers tens of thousands of Canadian entrepreneurs and small businesses to thrive with its powerful yet affordable online solutions. Join us and be part of a collaborative and passionate team dedicated to building Canada’s ultimate growth ecosystem. How you fit in Working directly with the CEO, the Head of Customer Experience...
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Customer Experience Coordinator
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Montréal, Canada Performance Fluid Experts Group Full timeAbout PFX We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries. PFX Group brings together a family of trusted...
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Customer Experience Coordinator
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Montréal, Canada Federation CJA Full timeWorking under the supervision of the Manager, Customer Experience, Membership, and Events, the CX Coordinator oversees the customer experience for current, new, and prospective clients. This position requires an approachable and enthusiastic individual, a natural leader who will foster a customer-focused environment across the Y. The coordinator ensures that...
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Customer Experience Agent
2 days ago
Montréal, Canada Apollo Scooters Full time**Who are we?** Apollo Scooters is a leading micro mobility company, proudly headquartered in Montreal, Canada. Short distance travel represents 80% of all trips we take, and Apollo is on a mission to make it better. We design and manufacture next generation vehicles that merge hardware and software into a seamless transportation experience. We are a small,...
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Montréal, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
