Customer Experience Lead Sherbrooke and Harvard
5 days ago
Requisition ID: 170713 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - Permanent full-time **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Conseiller Financier
7 days ago
Montréal, Canada Scotiabank Full timeNuméro de la demande: 153046 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. Conseiller financier - 37.5 heures/ poste permanent temps plein/ Sherbrooke & Harvard, Montreal, QC En tant que conseiller financier (Sherbrooke & Harvard, Montreal, QC), votre approche est axée sur...
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Chef, Expérience Client Sherbrooke
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Montréal, Canada Scotiabank Full timeNuméro de la demande: 156341 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **Ce que vous ferez** Les chefs, Expérience client **(Sherbrooke & Harvard, Montreal,, QC**) **ont le mandat de superviser nos équipes à haut rendement des Services aux particuliers. À la Banque...
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Customer Experience Lead
7 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 153043 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
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Experience Leader
1 day ago
Montréal, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
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Experience Leader
1 day ago
Montréal, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
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Montréal, Canada Scotiabank Full timeNuméro de la demande: 170713 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. **Chef, Expérience client - permanent/ temps plein** **Ce que vous ferez** Les chefs, Expérience client ont le mandat de superviser nos équipes à haut rendement des Services aux particuliers. À...
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Customer Experience Lead
2 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 179905 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
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Customer Experience Lead Insurance
5 days ago
Montréal, Canada National Bank of Canada Full timeA career as a **Customer Experience Lead** at **National Bank Insurance** is an opportunity to play a key role in the sector’s growth by influencing the customer journey, products, and marketing. The role focuses on delivering a positive and seamless experience at every touchpoint to increase satisfaction, loyalty, and advocacy. This position allows you to...
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Commis Charcuterie
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Montréal, Canada Provigo Full timeLocation: 6485 Sherbrooke O, Montreal, Quebec, H4B 1N3 Inspired by food? Committed to excellent service? So are we. At Provigo, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication, collaboration and teamwork...
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Customer Experience Lead
2 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 178411 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead - **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is...
