Current jobs related to Customer Experience Lead Insurance - Montréal - National Bank of Canada
-
Supervisor Customer Experience Team
2 weeks ago
Montréal, Canada Insurance Supermarket Full time**Background** The Specialty Life Insurance call centre is a Sales driven environment specializing in industry leading products services sales delivery. The role of the Supervisor is to coach, develop, motivate licensed and unlicensed agents to achieve ultimate individual and team performance. Additionally, the Supervisor Retention will work with sales...
-
Bilingual Customer Experience Advisor
2 weeks ago
Montréal, Canada Insurance Supermarket Full time**We’re growing the team - join us!** Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success...
-
Experience Leader
2 weeks ago
Montréal, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Experience Leader
2 weeks ago
Montréal, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Customer Experience Lead Cavendish
4 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 174096 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
-
Montréal, Canada Economical Insurance Full time**Manager of Underwriting, Commercial Insurance**: Job ID : 5753 Category : Commercial Insurance Brand : Economical Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our...
-
Customer Experience Lead
2 days ago
Montréal, Canada Scotiabank Full timeRequisition ID: 183377 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are...
-
Customer Experience Specialist
7 days ago
Montréal, Canada GURUS Solutions Full timeOur Customer Experience Specialist will focus on maintaining and growing the company's existing relationships with clients by leveraging Gurus' solutions and services. You will be assigned to specific clients with the task to foster meaningful long-term partnerships with them. The Customer Experience Specialist role is to understand the customer's needs,...
-
Customer Experience Manager
5 days ago
Montréal, Canada Le Marché Du Store Full time**Customer Experience Manager** Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service! We are growing our team and looking for the right person as Customer Escalation Manager. See role details below! **SUMMARY OF...
-
Customer Service and Sales Representative
2 weeks ago
Montréal, Canada Orbit Insurance Services Full time**Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...
Customer Experience Lead Insurance
2 weeks ago
A career as a **Customer Experience Lead** at **National Bank Insurance** is an opportunity to play a key role in the sector’s growth by influencing the customer journey, products, and marketing. The role focuses on delivering a positive and seamless experience at every touchpoint to increase satisfaction, loyalty, and advocacy. This position allows you to make a meaningful impact on our organization through your customer-centric mindset, understanding of the business model, and ability to build strong, collaborative relationships with internal partners.
**Your Role**:
- Define the customer experience vision and strategy across all insurance journeys (from discovery to enrollment and throughout the lifecycle).
- Identify and analyze touchpoints along the customer journey. Detect pain points and opportunities to improve the experience. Collaborate with cross-functional teams to implement concrete improvements.
- Work with product, digital, marketing, and customer service teams to design consistent omnichannel journeys
- Promote the importance of customer experience within the organization and foster a customer-centric culture. Build and maintain strong relationships with key stakeholders.
- Act as the guardian of the customer experience and monitor customer performance indicators (NPS, CSAT, CES, etc.).
**Your Team**:
The Insurance sector is a team of specialists who collaborate in a human and proactive way to protect our clients at all times. Your team is responsible for the business strategy, including product management, customer experience, net growth, and the sector’s transformation vision, specifically digital distribution. This mission is supported by data, a deep understanding of customer needs, closer alignment with the financing and credit card value chains, and knowledge of our business capabilities and strategic alliances.
We offer a wide range of continuous learning opportunities for your development, including hands-on training, courses, and collaboration with colleagues from diverse backgrounds and expertise. We strive to be an inclusive company that values all employees. Banque Nationale stands out for its many initiatives promoting inclusion, making it a Canadian leader in diversity.
**Requirements**:
- University degree in a related field and a minimum of 5 years of relevant experience in customer experience management, ideally in the insurance or financial services sector.
- Strong understanding of complex customer journeys and CX design.
- Solid decision-making, analytical, and problem-solving skills, along with excellent communication and presentation abilities.
- Strong organizational skills and the ability to manage multiple projects simultaneously while meeting established timelines.
**Your benefits**
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
**We're putting people first**
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
Come live your ambitions with us
