IT Service Desk Specialist

Working together to be our best
We are hiring an IT Service Desk Specialist, IT
**Reporting To**: Supervisor, IT Service Desk
**Full-Time/Part
- Time**: Full-time
**Posting Date**: October 3, 2024
**Closing Date**: October 17, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 4.4
**Office Location**: Calgary, AB
**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Data backup administration (Intel and AS400 servers)
- Image and deploy desktop and virtual PC’s software
- Diagnose and repair PC’s from the component level
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Provide hardware support for HP printers Kodak scanners
- Mobile device management
- Call Centre support
- Adhere to policies/procedures to ensure AML requirements are met, when applicable
- **The Requirements Needed**:

- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting (nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

**The experience you need**:

- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting (nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year

**The team you will join**:
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, colour, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
FNLOONAB