Deal Desk Specialist

4 days ago

Calgary, Canada Cushman & Wakefield Full time

**Job Title**

Deal Desk Specialist
**Job Description Summary**

The Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

**Essential Job Duties**
- Execute and close requests of varying levels of complexity via review of documentation, entry of key data into enterprise systems, and resolve write-off or missing payment information
- Ensure efficient execution of deals through adherence to standardized, best practice procedures and proactively anticipate the needs of the broker
- Collaborate with local market teams to effectively coordinate and manage deal closings
- Review deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman & Wakefield's internal compliance and system requirements
- Conduct commission calculations based on transaction documentation and contracts
- Coordinate with local market support and other internal support groups to coordinate and track trust deposit activities, complete write-offs, set-up and maintain master data management, and missing payment activities in a timely manner
- Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation
- Collaborate and align with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience
- Performs other related duties as required or requested

**Competencies**:

- Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards
- Demonstrated ability to independently execute tasks and resolve conflicts as they arise
- Excellent organization and time management skills with the ability to manage multiple tasks simultaneously
- Strong communication (written, oral) and customer service skills
- Team-player capable of building strong working relationships with peers and internal business partners
- Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software
- Knowledge of Commercial Real Estate industry a plus
- Bilingual (French/English) a plus - Fluent in both French and English, capable of switching seamlessly between languages in both written and verbal form.

The compensation for the position is: $55,250.00 - $65,000.00

INCO: “Cushman & Wakefield”

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