Coordinator - Training and Technological Development
3 days ago
Company Description
**Why did the PowerPoint cross the road? To get to the other slide.**
Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving **forward**. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.
Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.
**Job Description**:
The Coordinator - Training and Technological Development supports the technical support and customer service department in the planning, coordination and follow-up of the various technological training courses to improve the knowledge of UAP/NAPA Canada employees.
Reporting to the User Support Team Leader, he/she is assigned to various projects and plans and/or participates in the planning of project implementation. He/she coordinates the deployment and manages the follow-up of the activities associated with these various projects.
This new person will take care of training new users and existing users present (directors and vice-presidents) on new technologies and will also take care of integrating new technologies for all new users. In addition to ongoing training for all users
The Coordinator - Training and Technological Development also contributes to the execution of the mandate and the success of the support team by helping with change management activities, communications and customer surveys, database updates of knowledge and the intranet site.
**Main Responsibilities**
- Ongoing training;
- Ensure the logistics and coordination necessary for the smooth running of training, migrations, changes, and implementation of new technological tools;
- Coordination and follow-up of the activities carried out by the various parties;
- Coordination and integration of new employees, training platform, perfect mastery of Office 365;
- Support for group performance analysis (customer surveys), report production, team meetings, personal training;
- Ensure service quality control;
- Act as support for the support department.
**Qualifications**:
- College diploma;
- 3 years of relevant experience;
- Knowledge and ability to train.
- Essential bilingualism;
- Knowledge and mastery of MS Office 365 systems, Teams, Sharepoint, etc;
- Good knowledge of PC hardware and software components;
- Good knowledge of IT environments and the challenges related to their ongoing operation.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us
We will contact you as soon as possible if we think we have the hat for you
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