Branch Operations Manager

TEXTE FRANÇAIS SUIT

As our Branch Operations Manager, you will provide daily management of branch operations including technical services delivery and customer support for the delivery of a portfolio of fire and marine safety products, services, and solutions to a variety of industrial, institutional, and commercial customers.

**RESPONSIBILITIES**
- Champion safety leadership in all aspects of the operation through regular communication of safety objectives; review of safety performance; and adherence to safety standards, policies and procedures established in the HSE system.
- Ensure efficient and effective branch operations through daily oversight and decision-making regarding work schedules and execution including preparation for work, optimization of material utilization, inspection of work progress, equipment, and worksites; and completion of requisite reports and documentation;
- Manage execution of multiple projects/contracts of varying scopes and complexity, including day to day business, to ensure that all activities follow client, company, regulatory and safety requirements;
- Steward achievement of branch financial objectives through daily management of customer relationships and service delivery; support of product and service growth opportunities; and management of operating expenses including staffing, inventory, and capital assets;
- Monitor inventory levels to ensure an appropriate balance to support client service delivery and cash flow;
- Support actioning and achievement of branch sales and service delivery plans, programs, and processes, in consultation with the Regional Manager;
- Review adherence to technical services reporting guidelines including accuracy and timeliness of report completion; responsiveness to identified deficiencies; and proactive scheduling of revisits;
- Optimize local service delivery opportunities and existing client relationships, through identification of opportunities to address additional needs of current clients as well as expand services to new clients, in collaboration and consultation with the Account Manager;
- Engage with customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns;
- Build, manage, and develop a high performing, cohesive branch team possessing the requisite training, skills, and customer focus while adhering to Human Resources processes and procedures involving on-boarding, performance management, recruitment, training, and compensation;
- Evaluate branch staffing levels, including team member knowledge, skills, and abilities, to ensure adequate resources are trained and available to deliver on customer commitments and growth opportunities;
- Initiate training and/or recruitment requests to support identified skill and/or resource gaps and actively participate in training and recruitment processes in coordination with Training Manager;
- Monitor the efficiency and productivity of the team, and motivate team members through regular performance coaching to achieve and exceed assigned performance objectives;
- Foster a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcome growth-oriented mindset;
- To collaborate with Admin Team to ensure high standard reporting and timely execution of invoicing, customer reports, and certifications.

**KNOWLEDGE, ABILITIES & COMPETENCY REQUIREMENTS**
- Knowledge of:

- Field or operations management, marine services, fire protection, or related areas; and
- Codes, laws, and other regulatory guidelines related to the execution of fire protection and/or marine services.
- Able to:

- Steward operations through accountability, execution, and continuous improvement;
- Lead a diverse team to safely execute high-quality work on-time;
- Support execution of technical work both in the shop and on client sites;
- Deliver top-tier customer service and solutions;
- Adapt to changing situations and priorities;
- Analyze information and situations to make timely decisions;
- Collaborate and manage relationships across a diverse group of stakeholders;
- Work overtime and travel overnight to support operational requirements; and
- Drive a vehicle to support business operations.
- Optimize branch and job profitability in collaboration with Account Manager, Admin Team, and Regional Manager
- Competencies around:

- Safety Leadership;
- Dependability;
- Honesty;
- Adaptability;
- Collaboration;
- Teambuilding;
- Leadership;
- Interpersonal Interactions;
- Conflict Resolution and Negotiation;
- Prioritization and Time Management;
- Problem Solving;
- Computer Software (ERPs, Word, Excel, PowerPoint, and various web-based tools);
- Professionalism; and
- Quality Management.

Everguard offers a competitive compensation and benefits package. If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a