Night Auditor

2 weeks ago


Saskatoon, Canada Holiday Inn Express & Suites Saskatoon East - University Full time

**Department**:
Guest Services

**Location**:
BC / SK / MB / AZ

**Job Title**:
Night Audit

**Report To**:
Guest Service Supervisor / Guest Services Manager / General Manager

**NOC Code**

NOC 64314 - Hotel front desk clerks

**Level / Salary Range**:
**Type of Position**:

- Full-time
- Part-time
- Casual
- Temporary
- Intern

**20 - 40 hours / week**
- Exempt
- Nonexempt

**General Description**:
A night auditor has two main responsibilities: provide a great guest experience for guests during the overnight hours and balance financial reports from the previous day’s activities for financial reporting and reconciling.

**Job duties**
- Maintain an inventory of vacancies, reservations and room assignments
- Reconcile the days transactions
- Provide next day reports for the hotel
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Enforce policies and procedures regarding persons on property, reporting any concerns to hotel management
- Liaise and communicate positively with guests, colleagues, and vendors
- Comply with company and departmental rules and regulations
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Follow all necessary health and safety protocols
- Address complaints, glitches and/or requests in a friendly and professional manner, ensuring that all are resolved or addressed with the proper manager
- Other duties as required

**Qualifications and Education Requirements**:

- High school diploma
- Computer literacy, math skills, and knowledge of word processing software
- Keen attention to detail and motivation to work night shifts
- Guest service experience

**Preferred Skills**:

- Excellent interpersonal skills
- Strong organizational skills and ability to identify errors in records
- Ability to handle stressful situations calmly and effectively
- Ability to multitask
- Strong written and verbal communication skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry is considered an asset
- Certificate or diploma in hospitality is considered an asset


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