Night Auditor/CN Driver

Airline Hotels has a culture that inspires our RITE values; Respect, Integrity, Teamwork and Entrepreneurship. The Night Auditor is a highly focused, service oriented individual, responsible for assisting in successful operation of the hotel overnight. The Night Auditor is responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of a Guest Services Associate. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, going above and beyond to provide guests with exceptional experiences in a RITE way while contributing to efficient operation of the Guest Services Department.

Impact & Influence on Guests, Associates and Business

• Conduct a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports
• Develops an awareness of local features, community events and services to facilitate guest service and communication
• Respond in a courteous, professional and rapid manner to guest inquires and act to resolve service recovery situations resulting from guest concerns
• Audits all charges and postings and correcting work as necessary including reconciling daily activity and closing all accounts in preparation for the new business day
• Process all payments, formatting and distributing daily reports
• Taking reservations in accordance with hotel procedure
• Check guests in and out of the hotel in an efficient, courteous and professional manner
• Provide guests with luggage assistance. Correctly tag, store and retrieve luggage from holding room
• Arrange transportation for guests
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
• Document, program and deliver wake-up calls
• Respond to telephone, e-mail, and in-person inquiries. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Complete nightly rounds of building, observe and report any security issues
• Communicate and coordinate guest's needs to other hotel associates/departments
• Record pertinent information to guest files in property management system
• Monitor lobby/business center and pool/fitness center areas to ensure areas are clean, safe and have appropriate supplies
• Understand and comply with all health and safety rules, regulations and laws.
• Conduct on the job training to new associates as required
• Other duties as assigned

Education, Experience, and Skills

• Previous experience in hospitality or a comparable service industry an asset
• Demonstrated ability to modify, and understand financial information, data and basic arithmetic functions
• Computer skills and knowledge of various programs, Delphi an asset
• Must be able to work overnight shifts
• Demonstrated proficiency in the following competencies: service orientation, affiliative communication, achievement oriented, adaptability, accountability, positional expertise, initiative

Work Conditions

• Interacts/Communicates with guests and fellow associates
• Hotel/Office environment
• Light to moderate level of physical effort
• Moderate to high level of mental effort
• High level of sensory attention; sight and hearing
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Must be available to evenings/weekends from 11pm-7am
• Must have a valid class 5 drivers license

Job Types: Full-time, Part-time, Permanent

Pay: $15.35-$17.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Night Audit: 1 year (preferred)

Work Location: In person