Front Desk Agent/night Auditor

1 week ago


Saskatoon, Canada Hampton Inn Suites By Saskatoon Airport Full time

**Job Overview**

**Responsibilities**
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Process payments and maintain a balanced cash drawer throughout the shift.
- Conduct nightly audits of accounts to ensure accuracy in billing and financial reporting.
- Maintain cleanliness and organization of the front desk area.
- Utilize phone systems effectively to manage incoming calls, take reservations, and provide information to guests.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.

**Qualifications**
- Previous experience in guest services or hospitality preferred, particularly in a hotel setting.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and familiarity with hotel management software is a plus.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are highly desirable.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Attention to detail with strong organizational skills to maintain accurate records and reports.
- A friendly demeanor with the ability to remain calm under pressure.

Join our team as a Front Desk Clerk/Night Auditor, where you will play a vital role in creating memorable experiences for our guests while ensuring operational excellence during the night shift.

**Job Type**: Part-time

Pay: $15.66-$15.80 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2025-05-18
Expected start date: 2025-05-20


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