Grocery Store Manager

**Highland Farms** is a family owned supermarket chain operating around the GTA. Since we first opened our doors in 1963, our family has proudly offered an extensive selection of fresh quality food products and a strong commitment to providing exceptional customer service. Every shopping trip is a flavor adventure for our customers and our deli and meat counters are legendary.

If you are passionate about food, have strong customer service skills, and want to make a fresh start, then join the Highland Farms family. You’ll enjoy working in our clean and bright stores. We provide a friendly work environment, competitive wages, health care benefits for full time employees, on the job training and opportunity for advancement.

**Summary**

The Store Manager oversees the store’s day to day operations. Responsibilities include the implementation of management strategies and processes to drive customer service, store sales and profitability.

**Key Responsibilities**
- Supervises and facilitates the daily operations of the store.
- Opens and closes the store.
- Provides direction, guidance, training, instruction, performance management and support to all store associates as required.
- Ensures store conditions are consistently upheld to established standards.
- Creates weekly staffing schedules; ensuring staffing levels adequately meet business need using Dayforce.
- Assist with on-boarding and training new employees.
- Liaise with the various departments of the store to ensure information is conveyed properly and expectations are communicated
- Greets and assists customers in a way that models exemplary conduct to other staff.
- Ensures customer’s needs are met, complaints are resolved and service is quick and efficient.
- Ensures all health, safety and food regulations are adhered to and required standards are met
- Oversees and assists in inventory management.
- Leads staff to meet store operational goals and quality delivery of customer service.
- Provides support to associates during peak periods or when scheduling conflicts arise.
- Ensures company policies and relevant legislation are consistently adhered to and upheld by all staff members.
- Other duties assigned as required by management to meet business needs.

**Skills & Knowledge**
- Minimum 5 years of experience working in a large format grocery/supermarket.
- Minimum 3 years of work experience in a Manager/Supervisor role in a retail/supermarket.
- Post-secondary education and/or experience in merchandising and/or business management.
- Experience with Dayforce HRM.
- Exceptional customer service skills with a talent for building customer loyalty.
- Excellent time management and prioritizing skills.
- Demonstrated ability to train and motivate staff.
- Able to effectively communicate with individuals at all levels of the organization.
- Strong customer service, troubleshooting and problem-solving skills.
- Well-defined sense of diplomacy.
- Strong management, leadership and communication skills.
- Professional, responsive, and positive work attitude is essential.
- Understanding of applicable health, safety and food legislation.
- Available to work flexible shifts including evenings, weekends and holidays.

**Working Conditions**
- Able to operate in changing temperatures on a regular basis
- Ability to maneuver up to 50 lbs
- Able to walk & stand for extended periods of time

**Your benefits of working for Highland Farms**:
By joining the Highland Farms family, you’ll enjoy many benefits, such as:

- On-the-Job Training
- Flexible Hours/Scheduling
- Job security
- Health benefits
- Growth opportunities
- And much more

Accommodation will be provided in all parts of the hiring process as required under Highland Farm’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 10 hour shift
- Every Weekend
- Monday to Friday

Application question(s):

- Please indicate your salary expectations.
- Are you available to work evenings and weekends?

**Experience**:

- Grocery Store Management: 3 years (required)

Work Location: In person