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Inside Sales
4 hours ago
**Major responsibilities**
- First line of contact from ECOM customers; respond to inquiries from General Information; assess request and open new accounts.
- Develop E-Commerce sales.
- Identify new geographical sectors in Canada and US to seek potential customers.
- Pursue unchartered territories.
- Maximize use of the Ecommerce site to enhance sales.
- Perform Customer Service functions for customer accounts.
- Verify incoming orders for prices, availability and delivery in order to provide rapid feedback to customers; enter orders.
- Answer customer calls (inquiries, complaints, suggestions, cancellations, etc.).
- Allocate goods to orders when necessary.
- Answer Sales Representatives’ inquiries.
- Follow up on customer issues and specific requests.
- Compile data and prepare reports for key customers.
- Assist Merchandising with the photography of new fabric items in the line.
**Requirements and working conditions**
5 Years of experience related to Customer Service, **ECOM or Inside Sales**
**Key Skills/ Competencies**
- Excellent verbal communications skills in **English & French**:
- Superior interpersonal skills
- Strong organizational skills
- Ability to prioritize and multi-task
- Strong decision-making skills
- Ability to work under pressure
- Knowledge of MS Office, Excel, Momentis (an asset)
- Computer skills: accuracy & speed in data entry
- Mathematical skills
- Fabric Knowledge (an asset)
Type d'emploi : Permanent
Avantages:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Heures d’arrivée et de départ flexibles
- REER Collectif
- Stationnement sur place
Horaires de travail:
- Du Lundi au Vendredi
- Quart de jour
Types de paie supplémentaire:
- Commissions
- Primes
Expérience:
- customer service: 1 an (Obligatoire)
- Inside Sales, ECommerce: 1 an (Obligatoire)
Langue:
- Français ET Anglais (Obligatoire)
Lieu du poste : En présentiel
