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Branch Manager

2 weeks ago

Regina, Canada GlassMasters Auto Glass Full time

GlassMasters is looking for a full-time Branch Manager for our Regina location. In this role, you will provide sales, operations and personnel leadership and ensure all targets are met or exceeded.

**About GlassMasters**:
Our purpose is to keep customers safe by providing expert auto glass service that is affordable, fast, and friendly We live by our guiding principles. We work hard and have fun doing it. We believe leadership is a behavior, not a job title. We lead by example. We seek to be masters of our skills - patient teachers and committed learners of our craft. Most important of all, we are each personally accountable. _At GlassMasters, we find ways to say yes._

At GlassMasters/ARG, we are focused on building a culture that brings together ideal team players who facilitate possibility every day. We are looking for those who have the courage and confidence to be humble; the self-motivated, ambitious professionals who are hungry; and those who never lose sight of their intuition or emotional intelligence.

We develop insightful strategies rooted in the dynamic nature of consumer behavior and technological advancement. We put these factors together and create the ultimate auto glass replacement experience. An experience that wins customers for life.

**RESPONSIBILITIES**

**Sales**:

- Maintain exceptional customer service.
- Understands the importance of managing receivables; provides daily monitoring of store performance.
- Develop and implement plans to increase market share and profitability to align with objectives.
- Leads account retention activity by proactively managing account relationships.
- Comfortable prospecting new accounts (dealerships, body shops, fleets) via cold calls, account visits etc.
- Effectively communicate and sell our products and services to new and existing accounts, aka Windshield/tempered glass replacements, rock chips, mobile service, P & D service, online dashboard etc.
- Ability to service existing accounts through account management/account retention. Build and maintain meaningful relationships.
- Responds to customer feedback received.
- Oversees and monitors location financial performance.
- Proactively manages account relationships at a local level.
- Delivers feedback to the Regional Manager about how store is delivering on GlassMasters expectations.
- Highlights where improvements are needed based on interactions with staff and customers.
- Tracks store KPI’s; coach’s Managers/CSR’s to achieve targets and provides feedback to improve performance.
- Translates company expectations into actionable sales plans and tactics.
- Manage accounts receivable.
- Develops deep understanding of the auto glass market by monitoring competitor activity and networking.
- Accountable for sales, cost of sales and labour targets

**Operations**:

- Ensures location follows Company procedures and processes (banking, vehicle inspections, lot walks, warranties, inventory counts, write-offs, etc.) Completes store walks.
- Monitoring financial performance
- Timely completion of financial, personnel and operations record keeping
- Ensures all stores present professionally, store appearance & frontage, staff presentation, phone answering, order processing etc.
- Assumes ownership of customer complaints when escalated via store or online; ensures positive resolution and customer retention.
- Oversees inventory management process; participates in monthly inventory counts and makes physical inventory adjustments where necessary. Inventory counts for store to follow standard GlassMasters schedule.
- Compliance with company procedures and initiatives.

**People**:

- Communicates effectively and works collaboratively with Regional Management, HO department, suppliers, and stakeholders.
- Understands the importance of building a strong team to improve overall success of store.
- Provides effective liaison between store operations and head office, to improve awareness,

understanding and positive team dynamics.
- Plans and conducts interviews for store positions; assists senior managers with staff interviews when needed.
- Establishes and develops a store team through recruiting, selecting, on-boarding, and coaching.
- Coaches and mentor’s assistant store managers by sharing best practice operations, sales, and business development ideas.
- Manages under-performing staff; develops plans and coaches for improved

performance.

**Requirements**:

- Class 5 Driver’s License with good driving record.
- Solid work ethic and ability to deliver exceptional customer service.
- Ability to manage multiple priorities simultaneously.
- Displays a can-do attitude. - A healthy interest or passion for the automotive repair industry is a plus, but experience in vehicle repair is not necessarily required.
- Proven track record of meeting or exceeding targets
- Encourages and motivates staff.
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Promotes a high-performanc