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Operations Specialist in Montreal

3 weeks ago

Montréal, Canada Stella Stays Full time

**Stella Stays - Who are we?**

Stella Stays is a rapidly growing hospitality startup offering beautifully designed apartments and villas to travelers and residents for nightly, monthly or yearly stays.

We’re looking for an Operations Specialist whose responsibility is to assist with the end to end operations across our portfolio in the city.

**At Stella Stays, you will**:

- Act as a primary member of the Operations team in the office & in the field.
- Take care of day-to-day tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, to quick housekeeping fixes.
- Oversee housekeeping, maintenance and contractor activities for the buildings and units in the city.
- Conduct regular property/building inspections and be autonomous in taking immediate action.
- Work closely with the City Lead to build, and improve operations in the city.
- Build, manage, and maintain quality vendor relationships with housekeeping and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more.
- Manage the back-of-house logistics for the entire hospitality operation, including coordination for supplies and deliveries, equipment, staff, and infrastructure.
- Adhere to and constantly innovate our standard operating procedures and assume responsibility for cost savings through careful analysis and creative solutions.
- Be a master of quality control, to make sure we’re always delivering on the Stella Stays brand promise.
- Travel to multiple Stella properties throughout the local market, as required.

**We’re looking for someone who is**:

- Able to work flexible hours, nights and weekends required.
- An excellent and organized team player. Strong written and verbal communication skills.
- Has valid driver's license and reliable transportation.
- Strong problem-solving, analytical, and time management skills.
- Comfortable making important decisions in a timely fashion.
- Proven track record of collaborating with various teams.
- Comfortable working cross-functionally to make the city successful.
- Out-of-the-box thinker who will find creative ways to hit growth targets.
- Able to thrive in a remote market, managing various properties/buildings, in an autonomous way.

**Language**:

- French (required)

Licence/Certification:

- Driver's Lisence (required)