Client Services Navigator

**Client Services Navigator**

**WorkBC Whalley Employment Services Centre**

**Regular Full Time** | **Grid 10 ($28.28 - $29.49/hour)** | **Reporting to: Manager**

**Opportunity**

**Responsibilities**

The Client Services Navigator will maintain the resource room with up-to-date information and ensure its cleanliness and order. It is imperative that the Client Services Navigator demonstrates the ability to support a diverse population and takes the initiative to ensure a safe and inclusive environment for participants and staff. Furthermore, the navigator is required to make the follow-up calls for the clients in the job sustainment at 4, 24 and 52 weeks and request employment details including pay stubs from the clients.

**Qualifications**
- Criminal Record Check, including for working with the vulnerable sector
- Grade 12 minimum. Certification and experience in employment services such as Career Development.
- Effective customer service skills, in-person & virtually, including confidentiality, communication, & de-escalation.
- Working with and supporting individuals with complex barriers and a broad range of cultural backgrounds.
- Solid comprehension of career development and labor market needs and trends.

**Additional Assets**
- Basic First Aid certification
- Knowledge of the local labor market and trends
- MS Office and overall computer proficiency including data administration utilizing complex databases, specifically the Integrated Case Management (ICM) system
- Mental health first aid certification
- De-Escalation/Non-Violent Intervention training
- Motivational interviewing techniques

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**About PCRS**

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

**Our Vision**Everyone thriving in strong, healthy communities

**Our Mission** To inspire healthy and inclusive communities through leadership and collaboration.

**Our Values** Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

**We Offer Our Staff**
- Equitable Base Pay - we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
- Disability and Life Insurance Coverage *
- Employee & Family Assistance Program including preventative health & counselling *
- Membership in the Municipal Pension Plan with generous employer contributions *
- Flexible schedules and earned time off program *
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development *
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
- _Eligibility will vary depending on terms and role requirements - details for this posting will be provided on request._