Delivery and Service Supervisor

**Job Description**:
The Delivery and Service Supervisor is responsible for supervising and coordinating the delivery and service team members. They are responsible for effectively and efficiently handling customer service complaints and concerns. They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.

**RESPONSIBILITIES AND DUTIES**

**(80%) Delivery and Service Operations**

Leadership
- Participate in the recruitment of new team members
- Attend and participate in Leadership and Development training sessions
- Assist with the coordination of safety, team, and other meetings
- Supervise and lead the delivery and service team in the absence of the Delivery and Service Manager
- Create training plans and assist in the training of team members
- Resolve driver concerns in the Delivery and Service Manager’s absence
- Keep the Delivery and Service Manager informed when team members are not meeting expectations
- Follow the progressive discipline process according to company policy
- Assist with the annual performance appraisal process
- Make compensation recommendations to Delivery and Service Manager
- Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensure there is overall positive morale and respect among team members
- Act as a role model for following all company policies and procedures, including uniform and PPE requirements

Reporting and Budgeting
- Assist with all departmentally generated reports
- Contribute to the development of the annual department budget preparation for SCC Management’s review and approval
- Accurately complete all necessary paperwork

Routing, Scheduling, Hours of Service, and Maintenance
- Assist in the scheduling of driver routes and re-routing as necessary to ensure route coverage
- Conduct route analysis and recommend opportunities to the Delivery and Service Manager
- Assist with monitoring driver logs, including hours of service, to ensure compliance with regulations
- Conduct route observations to ensure drivers are safely performing their duties as required by company and Ministry of Transportation regulations (the number of observations per period are determined by the number of drivers at the SCC)
- Perform payroll duties when necessary and review driver payroll for accuracy
- Assist in monitoring misdeliveries and make recommendations to the Delivery and Service Manager on avoidance strategies
- Assist in the maintenance of driver qualification files
- Assist in the scheduling of truck maintenance and maintaining fleet image
- Assist in accident investigations
- Assist other supply chain centers when called upon
- Assist the Delivery and Service Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed in a timely manner

Customer Service
- Assist in answering Slice of Pie complaints
- Maintain positive customer relationships
- Review Customer Surveys

The Delivery and Service Supervisor is responsible for supervising and coordinating the delivery and service team members. They are responsible for effectively and efficiently handling customer service complaints and concerns. They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.

RESPONSIBILITIES AND DUTIES

(80%) Delivery and Service Operations

Leadership
- Participate in the recruitment of new team members
- Attend and participate in Leadership and Development training sessions
- Assist with the coordination of safety, team and other meetings
- Supervise and lead the delivery and service team in the absence of the Delivery and Service Manager
- Create training plans and assist in the training of team members
- Resolve driver concerns in Delivery and Service Manager’s absence
- Keep the Delivery and Service Manager informed when team members are not meeting expectations
- Follow the progressive discipline process according to company policy
- Assist with the annual performance appraisal process
- Make compensation recommendations to Delivery and Service Manager
- Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensuring there is an overall positive moral and respect among team members
- Act as a role model for following all company policies and procedures, including uniform and PPE requirements

Reporting and Budgeting
- Assist with all departmentally generated reports
- Contribute to development of the annual department budget preparation for SCC Management’s review and approval
- Accurately complete all necessary paperwork

Routing, Scheduling, Hours of Service and Maintenance
- Assist in the scheduling of driver routes and re-routing as necessary to ensure route coverage
- Conduct route analysis and reco