Technical Lead, Salesforce

**Purpose**

The Technical Lead, Salesforce reports to the Director, Software Engineering.

In this role, you will lead a team of Salesforce Developers and Administrators while directly contributing to their success by fostering exceptional engineering and delivery practices that enable the rapid, reliable delivery of high-quality solutions. You will cultivate an environment where the team can perform at its best—predictably, sustainably, and with a focus on operational resilience. By ensuring that teams have clear information, strong feedback loops, and the right tools to deliver valuable and customer-centric outcomes, you will empower engineers to grow both technically and professionally. Your leadership will drive engineering excellence, continuous improvement, and progress toward strategic goals, all while nurturing a culture of collaboration and innovation aligned with the company’s vision.

**Key Areas of Accountability**

**Technical Leadership**:

- Set design standards - you will be the lead responsible for architecting and executing fit-for-purpose Salesforce solutions.
- As a people leader, develop and grow a high performing team through coaching, mentoring and setting a clear direction by connecting the work they do, enhancing team capabilities and fostering knowledge sharing.
- Collaborate cross-functionally with product management, UX/UI designers, QA teams, and other software developers to deliver cohesive system improvements.
- Ensure adherence to Salesforce best practices and robust security protocols.
- Support work item estimation, clearly detailing effort, skills required, and strategic implementation approaches.

**Innovation**:

- Design and implement advanced, scalable Salesforce solutions utilizing technologies such as SFDX, Lightning Web Components, Aura Components, Apex, Flows, Visualforce and Agentforce.
- Actively participate in software development, crafting scalable integrations using GraphQL, REST, & SOAP APIs, OAuth2, and other applicable standards.
- Lead opportunities to design AI-driven/AI-supported Salesforce solutions,
- Contribute to internal strategic initiatives and drive continuous innovation in Salesforce solutions.

**Collaboration**:

- In partnership with Product Management, lead technology ideation to value realization by ensuring the delivery of timely insights, prototypes, tests, and solutions
- Engage closely with diverse teams and stakeholders to understand and fulfill complex business requirements.
- Manage technical tasks and cross-functional deliverables effectively within tight deadlines.
- Prepare detailed documentation, including architecture diagrams, data models, process flows, mock-ups, and presentations, to communicate clearly across teams.

**Data**:

- Evaluate, optimize, and improve Salesforce object structures to reduce complexity and enhance system performance.
- Develop and implement strategies to identify, merge, and prevent duplicate records, ensuring high data quality.
- Optimize archiving solutions and implement robust data retention policies to ensure compliance with regulatory requirements.
- Design and recommend best practice workflows for data governance, cleansing, and ongoing data hygiene.

**Optimization**:

- Identifies and implements AI opportunities across the product lifecycle, building systems with intelligent capabilities baked in from the start.
- Prioritizes eliminating manual work through automated testing, deployment pipelines, self-healing systems, and intelligent monitoring, creating infrastructure that scales efficiently with mínimal human intervention.
- Balances cutting-edge capabilities with business value, knowing when to build custom AI solutions versus leveraging existing platforms while ensuring systems remain explainable, trustworthy, and enhance rather than replace human judgment.

**Qualifications**

**Education/Certifications/Knowledge**
- Post-Secondary level education equivalent to a bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field
- Salesforce Architect certifications preferred

**Experience**
- 7+ years of Salesforce technical experience, including integration with external systems (e.g. NetSuite, Coupa, Docusign), and cloud platforms such as Azure.
- Extensive experience with Apex, Lightning (Aura and Web) Components, Flows, and Visualforce.
- Prior experience leading small teams (2 - 5 direct reports)
- Prior experience owning technical decisions for a product/workstream/pod
- Proficient in the product operating model, agile methodologies, and product development lifecycle
- Proficiency in CI/CD practices and familiarity with PaaS/IaaS platforms (Prodly, Azure).

**Skills**
- Strong analytical, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities
- Proven ability to collaborate effectively with cross-functional teams and drive results

**Work Environment**
- Must be legally entitled to work in Cana