Director, Portfolio Leader

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Department Description**
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

**Overview of the Role**
The Salesforce Professional Services business is growing at an unprecedented rate. In order to evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As Regional Vice President, Portfolio Lead you will lead Salesforce Professional Services sales and delivery across a portfolio of Healthcare customers in North America, within the Healthcare Provider sub-industry. This role is a senior executive with experience and a passion for growing elite hard-working teams and successfully delivering innovative professional services to Salesforce customers.

This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem. Bringing to bear existing tools and methodologies as well as innovating new ways of working, the Portfolio Lead helps customers improve their return on investment and time-to-value using Salesforce. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships. Their passion is a never-ending quest to innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives.

This role requires deep understanding not only of the cloud technology landscape, but also unique industry-specific challenges, regulations, and expectations. You will craft strategies that unearth opportunities to create and enable customer value, manage to delivery outcomes, and champion a consistent industry strategy to grow and scale your book of business.

**Leadership Skills**:

- **Strategic Problem Solver**:Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
- **Talent Management**:Has a passion for building great teams of consultants - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.
- **Innovate for Growth**:Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.
- **Focus on Customer Success**:Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business and drives the successful delivery of programs / projects within the portfolio.
- **Builds Trust and Credibility**:Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality.
- **Lead & Adapt to Change**: Thrives in a changing