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Bookings Coordinator

3 weeks ago

Victoria, Canada City Centre Grille and Langford Lanes Full time

**POSITION OVERVIEW**

We are seeking a highly organized and detail-oriented Bookings Coordinator to manage the scheduling and coordination of bookings for our complex. This role is responsible for handling all aspects of the booking process, including invoicing. Relying on a strategic approach that focuses on efficiency, the coordinator will ensure that bookings are made in such a way that facility usage is maximized. This role will work closely with clients, vendors, and internal teams to provide excellent customer service and ensure operational efficiency.

**TYPICAL DUTIES AND RESPONSIBILITIES**:

- Develop, coordinate and oversee allocation of bookings and associated contracts for facilities at City Centre Park including arenas, meeting rooms, stadium, etc.
- Maintain strong working relationships with clients and related community groups.
- Create, maintain, and manage the bookings calendar for the complex.
- Ensure strict adherence to client lease/rental agreements and conduct the necessary follow-up as required.
- Oversee all aspects of invoicing and account management for clients.
- Coordinate with departments to address specific needs for each booking, including audiovisual requirements and seating arrangements.
- Address and resolve booking conflicts and issues in a timely manner.
- Assist with policy and procedural development, as needed.
- Mediate disputes and minimize conflicts that may arise between clients and user groups.
- Assist with other duties as assigned by management.

**REQUIREMENTS**
- University degree or college diploma in business, business administration, marketing, or related field is preferred.
- Previous experience coordinating bookings and reservations is an asset.
- Ability to successfully navigate stressful situations - especially during peak booking times or when dealing with any emergent challenges that may arise.
- Strong communication, multitasking, and problem-solving skills.
- A demonstrated commitment to customer service excellence.

**DISCLAIMER**

This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Pay: $24.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person