Patient Experience Coordinator

1 week ago


Nepean, Canada Ottawa Physiotherapy & Sport Clinics Full time

Answering incoming calls and making outgoing calls
- Scheduling appointments
- Invoicing clients, taking payments
- Balancing end of day reports
- Responsible for collecting proper insurance claim forms and information from clients, for direct billing purpose
- Greeting clients as they come into the clinic
- Assisting the therapists (cleaning beds etc., )

Skills and Qualifications
- **Customer service**:
Ability to make clients feel comfortable when they walk into the clinic, must be attentive to the needs of patients and demonstrate empathy
- Organizational skills: Must be able to multi-task and prioritize tasks
- Interpersonal skills: Ability to communicate clearly with clients and staff and easily interact with clients in a friendly, professional, and accommodative manner
- Technology skills: Capacity to work with phones and computer systems
- French-speaking preferred

**Part-Time Shifts are**:
Monday - 2PM-8PM

Tuesday - 2PM-8PM

Wednesday - 2PM-8PM

Thursday -2PM-8PM

Friday - 2PM-8PM

**Job Types**: Part-time, Permanent

Pay: $18.00-$20.00 per hour

**Experience**:

- Administrative: 1 year (required)

Work Location: In person



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