Full-Time Patient Experience Coordinator

5 days ago

Nepean ON KG J, Canada Athlete's Care Sports Medicine Centres Full time $39,300 - $102,600 per year

Full-Time Patient Experience Coordinator/Medical Receptionist

* Must have a passion for patient care with minimum 1 year customer service experience

Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are currently hiring Full-time Patient Experience Coordinators for our Merivale location.

We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work withina fast-paced, team environment and provide excellent customer service at all times.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Administrative Duties include:

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

  • Greeting patients and visitors, in person and on the phone, to answer various inquiries
  • Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
  • Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
  • Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
  • Handling physicians and therapists various inquires throughout their scheduled clinics
  • Responding to online appointment requests in a timely manner
  • Completing confirmation calls/e-mails
  • Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
  • Accountable for incoming and outgoing referrals and callbacks on a daily basis
  • Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
  • Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
  • Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
  • Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
  • Comply to Employee Handbook

Job Types: Full-time, Permanent

Pay: $18.50-$19.50 per hour

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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