Service Coordinator

1 week ago

Burnaby, Canada Acme Fire & Safety Full time

_Are you looking for a company where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for our organization_

**About us**:
Acme Fire & Safety Company Ltd. has been providing commercial customers with fire protection and safety products and services since 1972. Our Head Office is seeking an Service Coordinator with good communication skills and a high level of accuracy and attention to detail. The position is located at 7015 Curragh Ave, Burnaby, BC.

**About You**:
You are known to be a friendly, approachable person who enjoys engaging with and helping others. You take ownership of your work and pride yourself on a job well done. Your experience has given you the ability to manage your time efficiently and deal with multiple deadlines.

The Service Coordinator is responsible for setting appointments and inputting appointments into the service technician’s calendars. This includes scheduling for multi-technician jobs, and customers that prefer set appointments. The Service coordinator is the key person who knows where technicians are at any given time. The Service coordinator works closely with other coordinators, invoice team and sales team.

**Key Responsibilities**:

- Input appointment information into technician Outlook calendars for the technician. Appointment information to include; time, address, contact name, contact number and any other key information that would be valuable and necessary for the technician to complete the job.
- Set up third party vendors for appointments as needed
- Coordinate cross functional jobs onto all technician calendars
- Ensure repair work is scheduled within appropriate timelines.
- Prepare electronic paperwork for technicians and ensure they have access to the documents before the schedule work time
- Follow up with technicians on their completed work ensuring it is properly prepared and ready for invoicing.
- Additional support duties as required.

**Qualifications**
- Experience: 3 - 5 years of dispatch/service coordinator experience in the fire and safety industry or similar technical service based industry.
- Knowledge of fire codes, building codes and fire protection standards.
- Working knowledge of MS Office suite
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent time-management and organizational skills, and attention to detail.

**Benefits**:

- Dog - friendly office
- Extended health benefits
- RRSP matching
- “Open door” policy across staff levels and branches
- Employee recognition programs

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$62,500.00 per year

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Burnaby, BC V5J 4V6: reliably commute or plan to relocate before starting work (preferred)

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