Customer Service Representative

2 weeks ago

Scarborough, Canada Elite Bindery and Mail Solutions Ltd. Full time

**FT Customer Service Coordinator, Elite Bindery and Mail Solutions Inc.**

**Position Title**: Customer Service Coordinator

**Department**: Bindery

**Reports To**: Director of Operations

**Salary**:$ 40-55 K per/year

**Job Summary**:
Elite Bindery is seeking a dedicated and detail-oriented **Customer Service Coordinator** to support our Production Manager. This role is crucial in ensuring seamless communication between customers and our production team, facilitating efficient order processing, and maintaining high-quality standards in our bindery operations.

**Key Responsibilities**

**Order Management**: Receive, process, and confirm customer orders, ensuring accuracy and alignment with production capabilities.

**Production Coordination**: Collaborate with the Production Manager to schedule and prioritize orders, monitor production progress, and address any delays or issues.

**Customer Communication**: Serve as the primary point of contact for customer inquiries, providing timely updates on order status and resolving any concerns to ensure satisfaction.

**Documentation**: Maintain detailed records of orders, production schedules, and customer interactions to ensure transparency.

**Quality Assurance**: Conduct quality checks on finished products before shipment, addressing any discrepancies with the production team to uphold quality standards.

**Logistics Coordination**: Prepare shipping documents, coordinate with carriers, and oversee the timely and accurate delivery of orders.

**Continuous Improvement**: Participate in identifying and implementing process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

**Qualifications**
- Minimum of 3 years in a customer service role within a manufacturing or bindery environment.
- High School Diploma or equivalent.
- Experience in business or supply chain management are an asset.

**Skills**
- Exceptional verbal and written communication abilities.
- Strong organizational skills with keen attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with purchase order, and order processing systems is an asset.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving mindset with a focus on customer satisfaction.

**Benefits**:

- Competitive salary based on experience.
- Comprehensive benefits package including health insurance.
- Opportunities for growth within a collaborative and dynamic work environment.

**Working Conditions**:

- Verbal and written communication skills
- Effective at managing multiple projects/tasks and meeting deadlines.

**Accessibility and accommodations**:
Elite Bindery and Mail Solutions Ltd. is committed to ensuring equal access and participation for people with disabilities. We believe in treating people with disabilities in a manner that upholds their dignity, independence, and freedom of choice.

Should you require any accommodations or have specific needs related to accessibility, please do not hesitate to let us know. We are committed to working with you to ensure your full participation and support throughout your experience with us.

Pay: $40,000.00-$55,000.00 per year

Work Location: In person

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