Inside Sales Representative

Pointe-Claire, QC, Canada

Founded in 1995 in Montreal. Vortex pioneered the splashpad and revolutionized the way children and families play in urban spaces, waterparks, and resorts worldwide. Our innovative approach to water attractions has since helped communities, businesses and families grow. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents We believe that play can change the world. We're in the creative business and that applies to everything. There's no formula for how to think here at Vortex, we encourage you to bring your own perspectives, personality and ideas to your work, no matter your role

Do you like the idea of making the world more playful for children? Do you like working in fast paced environments that push you to go above and beyond? If so, we may have the perfect role for you within our Inside Sales team.

As an Inside Sales Representative (ISR) you are a member of the Vortex Sales team, and a key contributor to revenue generation and customer satisfaction. Working in collaboration with an outside sales partner, you are involved in every step of the sales process with the aim of closing business. Should it be by creating leads, transforming them into opportunities or accompanying the customer through their Vortex journey, you have a significant impact on the efficiency of the sales process and the growth of a territory.

**Responsibilities**:

- Understanding the specificities of assigned territory(ies).
- Understanding Vortex business goals, sales process, objectives and challenges
- Creating a fruitful partnership with players in assigned territory (ies), understanding that each may work differently and that these differences are key to a success.
- Collaboratively working alongside the outside sales partner through all the lead/opportunity/project stages.
- Creating virtual project folders and CRM opportunities, including all pertinent information for customer’s project.
- Reviewing incoming documents to ensure information provided is complete and accurate to ensure a smooth buying process.
- Providing accurate information to the project design team for the creation of 3D designs and technical documentation.
- Preparing project quotes and proposals, using various sales software tools including the CRM, a product configurator and a paperless proposal tool.
- Reviewing all documentation going out to customer for accuracy and precision and ensuring that it reflects the customer’s expectation.
- Gathering all information required for order placement and entering it into the CRM.
- Acting as liaison between outside sales team, customers and internal teams including product development, logistics, accounting and customer service, coordinating meetings with colleagues on projects that need clarification or more detailed information.
- Supporting outside sales team with any task that will contribute to closing a sale or maintaining a client.
- Following up on project status and updating CRM with all information pertinent to project status.
- Acting as a liaison for technical questions, or any other questions that required internal specialists (AR, logistic, manufacturing etc.)
- Keeping current on product, solutions knowledge and updates pertinent to Vortex business.

**Skills and Competencies**:

- Business Acumen
- Teamwork
- Communication skills
- Time management
- Proactivity
- Detail oriented
- Able to multi-task
- Customer-oriented

**Experience and Training**:

- 2+ years of experience in a similar role ideally in an international setting;
- Bilingualism in English and French (Our clients are all around the world, so a third language is always a plus);
- At ease with online collaboration tools such as Microsoft Office 365;
- Great communication skills.

**What We Offer**:

- A great company culture that sells fun
- A rewarding role with opportunities to see yourself and the company grow.
- Hybrid Model
- Company-paid training, and education reimbursement
- On site gym
- On site parking
- RRSP match program
- Benefits program: including Health & Dental Coverage, Telemedicine & Employee Assistance
- A planned integration tailored just for you & a buddy who will help assist your first months at Vortex