Accounts Receivable

Position Summary
The Accounts Receivable & Collections Specialist is responsible for ensuring the accurate and efficient processing of customer payments while actively managing collections to maintain positive cash flow and strong customer relationships. This role also includes preparing consolidated and outsourced vendor invoices, serving as the primary contact for customer inquiries related to accounts receivable and payables, and maintaining accurate financial records.
Key Responsibilities
Accounts Receivable and Payment Processing (Primary Focus)
- Accurately post incoming payments, including EFTs, cheques, and credit card transactions, to customer accounts.
- Prepare and send consolidated multi-location customer month-end invoices
- Bill clients serviced by outsourced vendors, ensuring accuracy and timeliness.
- Reconcile customer accounts regularly to ensure accuracy, investigate discrepancies, and process adjustments as needed.

Active Collections Management (Secondary Focus)
- Negotiate payment terms and establish payment plans when necessary, maintaining positive customer relationships.
- Send follow-up reminders, account statements, and copies of overdue invoices.
- Maintain detailed records of collections activities and outcomes, providing regular updates to management.
- Escalate unresolved collections issues to management when necessary.

Customer Inquiries and Issue Resolution
- Act as the primary contact for customer inquiries related to accounts receivable and payables, addressing and resolving issues professionally and efficiently.
- Investigate and resolve account discrepancies, ensuring customer satisfaction while maintaining company policies.

Accounts Payable (Limited Scope)
- Verify and process vendor invoices for payment, ensuring accuracy and proper authorization.
- Schedule and prepare vendor disbursements as required.
- Maintain organized financial records for accounts payable transactions.

Additional Responsibilities
- Support audits and financial reporting by preparing required documentation.
- Identify opportunities to streamline financial workflows and recommend process improvements.
- Ensure compliance with internal accounting controls and company policies.

**Qualifications**:

- Experience: Minimum 3 years in accounts receivable, payment processing, or a related role, with hands-on experience in collections.
- Technical Skills: Proficiency in accounting software (e.g., QuickBooks) and intermediate Microsoft Excel skills (e.g., data entry, reconciliations).
- Collections Skills: Strong ability to manage overdue accounts, negotiate payment terms, and resolve payment issues effectively.
- Communication Skills: Excellent verbal and written communication skills for interacting with customers and resolving inquiries.
- Organizational Skills: Highly detail-oriented, with excellent time management and multitasking abilities.
- Education: Post-secondary education in Accounting, Finance, or a related field is preferred.

Competencies
- Customer-Focused: Maintain professionalism and deliver high-quality service while managing payment and collections processes.
- Detail-Oriented: Ensure accuracy in financial transactions, account updates, and invoicing.
- Proactive Problem Solver: Actively identify and address account discrepancies and overdue payment issues.
- Self-Motivated: Work independently and take ownership of responsibilities with mínimal supervision.
- Collaborative: Comfortable working with internal teams to resolve account-related issues.

Compensation and Benefits
- Competitive salary based on experience.
- Comprehensive benefits package, including health and wellness programs.
- Opportunities for professional development and growth within the company.

Why This Role Matters
This position is critical to ensuring the company’s financial health by managing payment processing, invoicing, and collections effectively while maintaining strong customer relationships. If you are detail-oriented, proactive, and skilled in accounts receivable and collections, this role offers an excellent opportunity to make a meaningful impact.