Accounts Receivable Collector

1 week ago

Oakville, Ontario, Canada Natus Full time

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Accounts Receivable / Collector

Remote – Canada | Full-Time

We are seeking a detail-oriented and customer-focused Accounts Receivable / Collector to join our team. This fully remote role is responsible for managing and collecting on assigned A/R customer portfolios across multiple business units, while partnering closely with internal teams to ensure timely payments, resolve issues, and support a positive customer experience.


Essential Duties and Responsibilities

  • Manage and collect on an assigned A/R customer portfolio across multiple business units.

  • Research and reconcile customer accounts, escalating to the Cash Applications department as needed.

  • Review the TermSync dashboard daily to complete routine collection calls, update payment statuses on accounts, and resolve or notate customer issues preventing payments.

  • Partner with senior leaders in Sales and Customer Service in a timely manner to resolve complex customer issues that negatively affect DSO.

  • Understand customer infrastructure and processes, and identify the appropriate contacts to deliver the best overall customer service.

  • Identify at-risk customers to upper management.

  • Escalate issues via tasks in TermSync and emails to the appropriate internal ownership level (Sales/Customer Service).

  • Identify and document customer invoice disputes and root cause delinquencies via TermSync.

  • Log into the Natus phone queue, answering incoming customer calls in a timely manner to take payments and assist with account issues when needed.

  • Perform additional duties as assigned.


Education and/or Experience

  • 2+ years of business corporate collections experience preferred.

  • Fluent in English and French (Written and Spoken) required- Italian a significant plus. 

  • Strong customer service skills.

  • Professional integrity and ability to manage sensitive information.

  • Experience with Microsoft Excel.

  • Ability to work with deadlines, prioritize tasks, and organize workload effectively.

  • High degree of accuracy, attention to detail, and confidentiality.



Compensation and Benefits: Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks' vacation and 7 sick days, RRSP Match, and tuition reimbursement program eligibility.
 

Be the People part of the Neuro Solution. Apply Today.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status

  • Accounting Coordinator

    7 days ago

    Oakville, Ontario, Canada Guided Spectrum Full time

    Guided Spectrum • Part-time / Full Time • Oakville, Ontario, Canada (On-site)About Guided SpectrumGuided Spectrum is a multi-disciplinary centre dedicated to supporting children and families through individualized programs, developmental supports, and high-quality client services. Our operations depend on strong administrative and financial systems, and...

  • Accounting Student

    7 days ago

    Oakville, Ontario, Canada PCL Construction Full time $20 - $29

    The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.We're also looking at what's next for you and how we can help...

  • Accounts Payable Clerk

    2 weeks ago

    Oakville, Ontario, Canada WellStat Full time

    Job Title: Accounts Payable ClerkCompany: WellStatLocation: Oakville, ONJob Type:Full-TimeIndustry:SaaS & Energy ManagementPosition title:Accounts Payable ClerkABOUT YOU:You have experience working in accounts payable and administration and have excellent time-management skills. You are enthusiastic and a self-starter. You can demonstrate that you are...

  • Junior Accountant

    2 weeks ago

    Oakville, Ontario, Canada TwentyFirst Financial Full time

    About TFFIAt TFFI, we're a nimble specialty finance company — offering flexible lease and loan solutions through a network of home‑improvement and equipment‑finance dealers. Think of us as the high‑energy, "get stuff done" team that bridges structured finance with real‑world dealer relationships — big enough to make an impact, small enough that...

  • Junior Accountant

    2 weeks ago

    Oakville, Ontario, Canada Twenty-First Financial Inc. Full time

    About TFFIAt TFFI, we're a nimble specialty finance company — offering flexible lease and loan solutions through a network of home‑improvement and equipment‑finance dealers. Think of us as the high‑energy, "get stuff done" team that bridges structured finance with real‑world dealer relationships — big enough to make an impact, small enough that...

  • Account Manager I

    2 weeks ago

    Oakville, Ontario, Canada Uber Freight Full time

    Schedule: FT Job Type: Hybrid Salary Type: Salary Req #: 2016About the RoleThe Account Manager I is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer's standards, while also communicating customer needs...

  • Account Manager I

    2 weeks ago

    Oakville, Ontario, Canada Uber Freight Full time

    Schedule: FTJob Type: HybridSalary Type: SalaryReq #: 2016About The RoleThe Account Manager I is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer's standards, while also communicating customer needs and...

  • Entry Level Account Manager Trainee

    2 weeks ago

    Oakville, Ontario, Canada Fine Sight Solutions Full time

    Our Business Development and Sales Team is at the very forefront of driving revenue, growth, and market share for industry leaders across the country. As trusted business partners, our mission is to connect brands with hard-to-reach consumers expanding their footprint, so they are the number one service provider in a designated region. We've used this year...

  • Account Executive- Manufacturing

    2 days ago

    Oakville, Ontario, Canada Axis Insurance Full time

    Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference –...

  • Key Account Manager

    2 days ago

    Oakville, Ontario, Canada Carlsberg Group Full time

    Key Account Manager - Off-TradeCarlsberg BackgroundCarlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the world's third-largest brewer. With about 300 employees at our Oakville head office, Waterloo brewery and across Canada, we proudly brew, distribute, and commercialize Carlsberg products nationwide including Carlsberg, 1664,...