Operations Manager

2 weeks ago

Burnaby, Canada Trailcon Leasing Inc Full time

The Operations Manager will be responsible for the Operational management of the branch.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Support, communicate and implement all company initiatives
- Support, communicate and ensure compliance with all corporately mandated policies, procedures, and processes
- Support, communicate and ensures compliance with all Federal, Provincial, and local regulations
- Measure, track and perform on-going analysis to ensure process and financial objectives are met.
- Evaluate, coach, and develop maintenance associates within business unit
- Overall responsibility for performance management within Operations ranks
- Supports managers in all aspects of the operation, including Sales and Rental product lines
- Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met

**RESPONSIBILITIES AND AUTHORITY SPECIFICALLY RELATED TO QUALITY**
- Accountable for key maintenance measurements and results across his/her branch(s)
- Accountable for all maintenance related assets, cost, and control
- This role is critical as liaison for maintenance in maintaining on-going relationship, problem resolution in the sales process

**SUPERVISORY RESPONSIBILITIES**
- Monitors all Operations activities of the branch

**QUALIFICATIONS**

**EDUCATION and/or EXPERIENCE**
- Minimum ten (10) years' experience in a similar supervisory position
- Post-secondary education in a related field/College or University degree preferred
- Hands-on and results oriented supervisory experience
- Superior customer service skills to maintain and enhance relationships with Trailcon customers

**LANGUAGE SKILLS**
- Strong understanding of company principals, implementation, and facilitation
- Bilingual French is a must
- Ability to communicate effectively at all levels of the Company

**TECHNICAL SKILLS**
- Experience with a wide range of transportation equipment, including mechanical knowledge of trailer/reefer and lift gate systems
- Demonstrated coaching and leadership abilities
- Strong written, verbal and computer skills
- Highly organized

**REASONING ABILITY**
- Ability to deal with problems involving several concrete variables in standardized situations
- **About Trailcon Leasing**:_

We rent, lease and service trailers. We also help manage trailer fleets. Long story short: if what you need involves trailers, there is a very good chance that we can help you.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

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