Branch Manager

1 week ago

Calgary, Canada Allredi Full time

The Branch Operations Manager will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations.

**Sales Support and Customer Service**:

- Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations and sales orders.
- Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Work closely with the sales team to identify upselling and cross-selling opportunities.
- Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.
- Ensure the timely picking, packing, and shipping of products.
- Monitor order status and address any delays or issues that may arise.

**Warehousing and Logistics**:

- Manage the warehouse operations, including inventory management, organization, and maintenance.
- Optimize warehouse layout and processes to enhance efficiency and minimize errors.
- Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.

**Team Hiring and Development**:

- Recruit, train, and develop a skilled and motivated operations team.
- Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.

**Building Strong Customer Relationships**:

- Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.
- Act as a point of contact for customer escalations and ensure prompt resolution of issues.

**Profit and Loss Management**:

- Drive the achievement of branch profitability goals while adhering to the annual budget.
- Implement strategies to drive expense reduction and profitability, identifying opportunities for margin improvement.
- Analyze financial reporting to make informed decisions that positively impact the branch's financial performance.
- Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.

**Process Improvement and Safety**:

- Continuously evaluate operational processes for efficiency and effectiveness, identifying and implementing opportunities for improvement.
- Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program

**QUALIFICATIONS AND REQUIREMENTS**
- Proven experience in operations management within a distribution or industrial setting. Knowledge of the Blast and Coatings industry is a plus.
- Strong leadership and team management skills with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.
- Proficient in the use of ERP systems (Sage X3) and business intelligence tools (Tableau).
- Strong analytical mindset with the ability to use data to drive informed business decisions.
- Proficiency in inventory management, logistics, and order processing systems.
- Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

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