Client Services Administrator

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the **Environmental, Energy, Mining, Transportation, Industrial, Agri-food **and **Life Sciences **sectors. **Join our Growing Team** AGAT Laboratories' Calgary Environmental division is on the lookout for a dynamic Client Services Administrator (CSA) to join our team. As a CSA, you'll play a crucial role in supporting our clients on diverse environmental monitoring, remediation, and reclamation projects nationwide. Reporting directly to the Client Services Manager or Supervisor, the Client Services Administrator will play an integral role in providing **"Service Beyond Analysis" **to our clients. Please not this is a **seasonal **position with an anticipated end date of **January 1st 2025.** **Schedule**: Monday to Friday, 8am-5pm **Responsibilities**: - Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager. - Ensure delegated client requests are completed in a timely and accurate manner including: - Submission of bottle order, re-assignment and re-analysis requests. - Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries. - Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time. - Notifying clients of sample integrity issues. - Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following: - Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines. - Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders. - Provide assistance to Logistics and Shipping, when required, by: - Preparing bottle orders as per requested submissions. - Organizing and labeling samples. - Logging samples into LIMS (Laboratory Information Management System.) - Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department. - Participate in team training. - Assist in internal and external audits. **Qualifications**: - Minimum** **High School Diploma required. - Diploma or Degree in Science or Administration is an asset. - Minimum 1 year customer service experience. - Intermediate computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems). - Excellent communication skills with clients and members of the team, both verbal and written. - Excellent organization and time management skills. - Attention to detail for routine tasks and commitment to quality standards. - Ability to work well under pressure. **Work Environment**: - General office environment with some exposure to laboratory environment. - Sitting for prolonged periods of time in an office setting. - Compliance with established safety procedures and appropriate PPE. - Manual dexterity is required. - Exposure to excessive noise, dust and/or varying temperatures is rare. AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential. Thank you for your interest in AGAT Laboratories. rHt6hs5APH