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Sud - Billing and Customer Service Clerk

2 weeks ago

Greater Sudbury, Canada Gardewine Full time

Gardewine is a transportation company with terminals across Canada and a strong history that dates back to the 1950’s. Specifically in North Western Ontario we have grown considerably by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated employees; **_our people will always be the source of our success and their safety and health will always come first._**

Reporting to the Terminal manager, the Billing and Customer Service Clerk will coordinate and complete a series of office duties that include billing and customer service in support of all terminal operations.

**Duties and Responsibilities**
- Provide friendly, helpful and positive customer service
- Complete accurate and timely billing of shipping documents
- Complete general office duties such as filing, reception, tracing, and customer service
- Answer phones and direct calls to the appropriate person
- Enter information about completed deliveries into computer system
- Scan documents to be saved in the imaging system
- Generate and produce reports pertaining to on-time performance for key customers
- Other duties as assigned and required to meet the goals of the terminal
- Perform all work in a safe manner and comply with all Gardewine safe work practices, policies, and procedures

**Qualifications**

Secondary education in related field with previous transportation experience is considered an asset. Strong organizational skills, time management, attention to details delivered in a positive and friendly customer service manner. Outstanding telephone and customer service skills. Strong computerized data entry skills and strong knowledge of Microsoft Office with a focus on Excel and Word. Able and skilled to work independently in a fast-paced environment with daily.

**_ This is a temporary position. Schedule will be days, Monday to Friday._