Field Service Technician

2 days ago

Montréal, Canada Veterans Prime, Inc. Full time

Overview:
**IMMEDIATE HIRING NEED FOR FIELD SERVICE TECHNICIAN with an ELECTRONICS or COMPUTER/MECHANICAL/SYSTEMS ENGINEERING BACKGROUND**

**$75-90K FIRST YEAR with FULL BENEFITS PACKAGE and GROWTH POTENTIAL**

**Overview**:
Commission, Troubleshoot and Service the most advanced control systems.

Our company has immediate openings for Field Service Engineers. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.

In this position, you would be a key part of our expanding Field Service team, you would work at customer sites ensuring that our advanced systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.

**Responsibilities**:

- Deliver exemplary customer service in the field
- Become proficient in servicing all systems while following field service procedures
- Troubleshoot and repair commercial system installations
- Coordinate with on-site contractors and facility managers to ensure proper system installation in a project management capacity
- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
- Work independently from your home office to accommodate the ever changing needs and priorities of our customers
- Serve as a technical expert for legacy systems and products
- Be customer focused

**Qualifications**:

- Must be fluent in French and English.
- 5-12 years work experience in electro-mechanical or related field
- Experience with troubleshooting electrical and electronic systems
- Strong customer service skills
- Willingness to travel a minimum of 30% of the time, market dependent
- Work from a home office
- Proficient in computer operation skills, including file management
- Computer networking experience a plus
- Highly organized and accustomed to a fast-paced work schedule
- The ability to work independently with mínimal supervision
- Must be able to pass background checks and drug screens

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