Service Coordinator

1 week ago

Winnipeg, Canada HomEquip Full time

**Service Coordinator**

At HomEquip, we are a trusted and experienced team of dedicated professionals offering expert advice and guidance for mobility and accessibility products to make our clients lives easier.

**Our Purpose**

To provide mobility aids to Winnipeg and surrounding area residents. Your local family-owned medical equipment supply store is here to provide you and your family members products that will aid in access and mobility needs at home or on the go.

**Our Promise**

To treat each and every one of our customers with a positive, respectful and helpful manner. Understand our clients needs and help them to our fullest with our different services and skills and continue to offer an ethical and fair approach to all business matters

**Position Summary**:We have an immediate opening for a Service Coordinator in our Winnipeg Store. Reporting to the Operations Manager, the Service Coordinator is vital to our everyday operations, and will take full ownership for the service cycle. This role is a permanent, full time position.

**Responsibilities**:

- Schedule service and warranty calls with the customer
- Answers incoming service calls
- Opens and completes work orders including material and equipment sourcing
- Receives PO or Credit Card information from the customer prior to dispatching employees
- Distributes required paperwork to our technicians, parts department and warehouse personnel
- Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
- Other duties, as assigned

**Job Knowledge or Work Experience**:

- 1+ year experience in a service technician position is an asset
- Knowledge of HME (home medical equipment) products (elevating, mobility)

is an asset.

**Skills/Abilities**:

- Commitment and ability to provide outstanding customer service skills
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Well organized with great attention to detail
- Superior resourcefulness, integrity, and solid work ethic
- Ability to work in a team environment
- Knowledge in shipping, logistics and warehouse management an asset
- Effective verbal and written communication
- Mechanical and electrical aptitude
- Familiar in using Microsoft Office Suite (Outlook, Word)

**Education**:
Thank you for your interest. Please be advised that only those considered will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

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