Program Associate

Employment Status: Part-Time Casual (Temporary)
- Pension
- Weekdays - Weekends - Days - Mornings - Afternoons - Evenings - Assigned Shift

**Program Associate - Community Programming (Casual, Part Time)**

**Competition Number**: 17815

**Primary Work Location**: RIM Park Manulife Sportsplex & Healthy Living Centre, Waterloo Memorial Recreation Complex & Community Pavilion, Albert McCormick Community Centre, and Moses Springer.

**Posting Status**:Internal/External Job Posting

**Hourly Rate**: $21.55

**Number of Positions**: up to 5

**Employment Group**: Non-Union

**Job Status**:Casual Part-Time Temporary

**Po**sting Release Date**: July 02, 2025

**Hours of Work**: up to 24 hours per week

**Posting Closing Date**: July 13, 2025

**Why work with us**:
The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s **Strategic Plan, Vision, Values & Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**.

**What we offer**:

- Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
- Certification as a Living Wage Champion;
- Defined Benefit Pension Plan (OMERS) eligibility for all employees;
- Substantial internal and external training and development opportunities;
- Opportunities to get involved and give back to the community;
- Employee-wide events, activities, site visits, BBQs, etc.;
- Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
- So much more

**What you will do**:
Reporting to the Supervisor, Community Programming, your primary responsibilities will include, but are not limited to, the following:

- Assist with the monitoring and delivery of programs and activities for all ages within Recreation and Community Programming at the City of Waterloo, such as sports, fitness, and leisure programs.
- Monitor Recreation and Community programs and activities for a variety of participants including children, youth, adults, and seniors
- Create an enjoyable experience for customers and requires the ability to serve as a positive role model for participants and other staff.
- Support participants with basic instructions and ensure participants behave in safe and cooperative manner throughout activities and programs
- Assist with tournaments and special events as required
- Provide excellent customer service to program participants through direct interactions and engagement
- Prepare, set-up, and take-down of equipment and supplies required for activities
- Ensure that facilities and resources assigned for activities are maintained and ready for use
- Maintain a clean, safe environment and identify and report any safety hazards or damage to equipment or the facility
- Work cooperatively with other City staff and other partners to ensure successful delivery of programs
- Assess and respond to incidents, problems, and emergencies as required in accordance with policies and procedures
- Provide routine activity summaries and document incident reports if required
- Other duties as assigned

**What you will bring**:

- Secondary school education or equivalent
- Six (6) months experience monitoring or participating in community programming or recreation leagues
- Experience working with various age groups and familiarity with municipal recreation departments or outdoor parks operations is an asset
- Exceptional customer services skills with ability to deal cooperatively, efficiently and effectively with co-workers, customers, and user groups
- Ability to communicate effectively, both verbally and in writing
- Must be able to perform physical duties of the job including standing and walking for prolonged periods, lifting, and moving equipment
- Working knowledge of computer programs, including MS Word, Excel, Outlook
- A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
- Strong commitment to delivering quality customer service
- Demonstrated commitme