Program Associate

**Program Associate (Part Time/Casual)**:
**Position Description**: The Program Associate assists with the monitoring and delivery of programs and activities for all ages within Recreation and Community Programming at the City of Waterloo, such as sports, fitness, and leisure programs. This position aims to create an enjoyable experience for customers and requires the ability to serve as a positive role model for participants and other staff.

**Rate of Pay**: $17.70 per hour

**Work Location**: This position will work at a variety of facilities including RIM Park Manulife Sportsplex & Healthy Living Centre, Waterloo Memorial Recreation Complex & Community Pavilion, Albert McCormick Community Centre, and Moses Springer.

**Hours of work**: A schedule is established at the beginning of each season (up to 24 hours/week), though flexibility may be required depending on operational and staffing needs. This position requires evening and weekend availability. _Please note that this position requires access to reliable transportation as work hours may be outside of public transportation operations._

**Accountabilities**:

- Monitor Recreation and Community programs and activities for a variety of participants including children, youth, adults, and seniors
- Support participants with basic instructions and ensure participants behave in safe and cooperative manner throughout activities and programs
- Assist with tournaments and special events as required
- Provide excellent customer service to program participants through direct interactions and engagement
- Prepare, set-up, and take-down of equipment and supplies required for activities Ensure that facilities and resources assigned for activities are maintained and ready for use
- Maintain a clean, safe environment and identify and report any safety hazards or damage to equipment or the facility
- Work cooperatively with other City staff and other partners to ensure successful delivery of programs
- Assess and respond to incidents, problems, and emergencies as required in accordance with policies and procedures
- Provide routine activity summaries and document incident reports if required
- Other duties as assigned

**Required Qualifications**:

- Some secondary school education or equivalent
- Six (6) months experience monitoring or participating in community programming or recreation leagues
- Experience working with various age groups and familiarity with municipal recreation departments or outdoor parks operations is an asset
- Exceptional customer services skills with ability to deal cooperatively, efficiently and effectively with co-workers, customers, and user groups
- Ability to communicate effectively, both verbally and in writing
- Must be able to perform physical duties of the job including standing and walking for prolonged periods, lifting, and moving equipment
- Working knowledge of computer programs, including MS Word, Excel, Outlook
- Standard First Aid with CPR C certification recognized by the Workplace Safety Insurance Board (WSIB) required or to be obtained at own expense within first month of employment
- A satisfactory police Vulnerable Sector checked will be required as a condition of hire

**Driver’s licence**: Program Associates assisting with some summer sport league programs may be required to operate a City of Waterloo vehicle to transport equipment which will require a valid MTO ‘G2’ or ‘G’ class driver’s licence in good standing with driver’s abstract acceptable to the City.

**We’ve Got You Covered**
The City of Waterloo strives to be an employer of choice for strong talent dedicated to serving our community, and offer the following:

- Flexible work schedules to support and nurture work-life balance;
- Competitive wages and option to enroll in the OMERS pension plan upon meeting eligibility requirements
- A staff team dedicated to fostering and advancing action to support the organization’s ongoing commitment to Indigenous Initiatives, Anti-Racism, Accessibility and Equity;
- Compassionate and caring organization that promotes and embraces a culture of health, safety and wellness;
- Strong commitment to providing and maintaining a psychologically safe workplace that is respectful, inclusive, and where all individuals are valued;
- City of Waterloo Staff Recreation Pass;
- So much more

**Attachments**: Supplementary Interview Form.pdf