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Program Associate

2 weeks ago

Waterloo ON NK K, Canada CITY OF WATERLOO Full time $112,200 per year

Employment Status: Part-Time Casual (Continuous)

✓ Pension

✓ Weekdays ✓ Weekends ✓ Days ✓ Nights ✓ Mornings ✓ Afternoons ✓ Evenings

Program Associate (Recreation Services)

Competition Number: 20661

Primary Work Location: RIM Park Manulife Sportsplex & Healthy Living Centre, Waterloo Memorial Recreation Complex & Community Pavilion, Albert McCormick Community Centre, and Moses Springer.

Posting Status: Internal/External Job Posting

Hourly Rate: $21.55

Number of Positions: 5

Employment Group: Non-Union

Job Status: Part-Time Casual

Posting Release Date: November 24, 2025

Hours of Work: up to 24 hours per week

Posting Closing Date: December 12, 2025

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo's Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo Strategic Plan.

What we offer:

  • Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
  • Dedication to the organization's commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
  • A commitment to environmental sustainability as demonstrated in many plans and policies - For example we're working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
  • Certification as a Living Wage Champion.
  • Defined Benefit Pension Plan (OMERS) eligibility for all employees.
  • Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
  • Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
  • Enjoyable employee-wide events, activities, site visits, BBQs to connect with coworkers.
  • Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.
  • …And so much more

What you will do:

Reporting to the Supervisor, Sports Programming your primary responsibilities will include, but are not limited to, the following:

  • Monitor Recreation and Community programs and activities for a variety of participants including children, youth, adults, and seniors.
  • Support participants with basic instructions and ensure participants behave in safe and cooperative manner throughout activities and programs.
  • Assist with tournaments and special events as required.
  • Provide excellent customer service to program participants through direct interactions and engagement.
  • Prepare, set-up, and take-down of equipment and supplies required for activities Ensure that facilities and resources assigned for activities are maintained and ready for use.
  • Maintain a clean, safe environment and identify and report any safety hazards or damage to equipment or the facility.
  • Work cooperatively with other City staff and other partners to ensure successful delivery of programs.
  • Assess and respond to incidents, problems, and emergencies as required in accordance with policies and procedures.
  • Provide routine activity summaries and document incident reports if required.
  • Other duties as assigned.

What you will bring:

  • Secondary school education or equivalent.
  • Six (6) months experience monitoring or participating in community programming or recreation leagues.
  • Experience working with various age groups and familiarity with municipal recreation departments or outdoor parks operations is an asset.
  • Exceptional customer services skills with ability to deal cooperatively, efficiently and effectively with co-workers, customers, and user groups.
  • Ability to communicate effectively, both verbally and in writing.
  • Must be able to perform physical duties of the job including standing and walking for prolonged periods, lifting, and moving equipment.
  • Working knowledge of computer programs, including MS Word, Excel, Outlook.
  • Valid MTO 'G' class driver's license in good standing with driver's abstract acceptable to the City is preferred*.
  • A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
  • Strong commitment to delivering quality customer service.
  • Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

  • A Police Criminal Record and Vulnerable Sector Check satisfactory to the City at the candidate's expense.
  • Standard First Aid with CPR C certification recognized by the Workplace Safety Insurance Board (WSIB) required or to be obtained at own expense within first month of employment.
  • Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

Hours of work:

A schedule is established at the beginning of each season (up to 24 hours per week), though flexibility may be required depending on operational and staffing needs. This position requires evening and weekend availability.

Please note that this position requires access to reliable transportation as work hours may be outside of public transportation operations.

  • Driver's license: Where qualified, Program Associates assisting with some summer sport league programs may be required to operate a City of Waterloo vehicle to transport equipment which will require a valid MTO 'G' class driver's license in good standing with a driver's abstract acceptable to the City (maximum of 3 demerit points; maximum of 2 convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions).

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email , quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.