Helpdesk Support Representative

2 weeks ago

Montréal, Canada Ivalua Full time

**Helpdesk Support Representative - Entry Level, speaking French & English, working a Hybrid schedule in our Montreal, Canada office.** This is an exciting opportunity to develop a new generation of Procurement technology A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration. Opportunity Statement (Job Description) The Customer Support team in Montreal is the functional helpdesk for Ivalua's users, mostly from our installed base within the Americas region, as we are part of a larger worldwide support team. We are very customer oriented, team oriented, and take great pride on making sure our customer's users have a Best in Class experience with our platform. Key Responsibilities - Analyze and qualify issues from our customers - Resolve customer tickets in line with our procedures and internal tools - Transfer complex requests to our maintenance team (support level 3, located in Redwood City, CA and New York City, USA) and follow the incidents requiring greater expertise - Communicate the progress and resolution to our customer Skills You Need to Succeed - Must be located in Montreal, Canada - Must be fluent in 3 languages: English and French, and either Spanish or Portuguese. - Willing to work the 12:30pm - 8:30pm EST shift. Monday to Friday - Must work some holidays if they are during the week. - 3+ years of experience in a customer facing activity such as customer support. - Prior experience supporting Software products is a strong plus. - Qualities to succeed: Responsible, attentive to detail, excellent communication skills, engagement, responsiveness, commitment, autonomy, ability to work in a team environment and a great sense of service. Preferred Education: - Minimum 2-year university degree level Check out our video and find out Who We Are Join Ivalua today and procure a great future for your career Ivalua's core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position reflects the cost of labor across our US locations and is based upon careful and continual market research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience. Title: Helpdesk Support Representative Range minimum: Base Range maximum: Base Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

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