Automotive Service Manager

22 hours ago

Langley, Canada Norman Motor Group Full time

Are you interested in developing or advancing your career in the automotive industry with one of the **Leading Used Vehicles Dealerships** in Canada?

As Milani & Norman Auto Sales continues to grow, we are looking for highly motivated, enthusiastic team players that share the same vision and desire for success. We are looking for you to join us, to grow with us, and to excel with us

Milani & Norman Auto Sales is currently seeking to expand our team with a **full-time Automotive Service Manager**

**A Career at Milani & Norman Means You'll Enjoy**:

- Competitive Compensation Package
- RRSP Matching
- Group Health Benefits
- Training & Development Support
- Opportunities for Career Advancement

**Your contribution**:

- Reporting to the President/General Manager/ and work with the Sales Managers/Reps & Service advisor/s, act as the fixed ops/service/parts/detail representative for customers and vendors and work with dealership management on delivering service promotions and campaigns and build the overall fixed ops business.
- Making sure that all deliverables (both internal and retail work orders) are being achieved in an efficient and effective way.
- Responsible for warranty estimates & processing claims
- Work with the management in establishing KPI's (Key Performance Indicators) and fiscal targets both for the fixed ops department and individual service staff.
- Building and maintaining strong customer and vendor relationships making sure that any external issues are being addressed in a timely manner.
- Answering calls from the customers, building repair orders in the DMS (Dealership Management System) and creating campaigns in the CRM (Client Relations Management) System.
- Human Resources management in the fixed ops department (service/parts/detail)
- Scheduling and planning work with the mechanics.
- Supporting and sustaining a strong on-site parts inventory.
- Determining parts needed by mechanics to generate estimates.
- Additional duties assigned by the management.

**What it takes to be part of our dynamic team**:

- 2+ years of experience in the same role or similar such as a lead service writer, in a fast-paced industry.
- Excellent computer literacy is critical. Knowledge in using DMS solutions (eg. PBS) & CRM solutions (eg. Dealersocket) is desirable.
- Preferably a journeyman mechanic who wants to change from working in the bench to working with people. Must have people skills.
- Demonstrated managerial ability, Organization skills and willingness to follow set procedures & guidelines.
- Strong attention to detail, with excellent time management skills and ability to work with pressing deadlines
- Responsible individual with a valid BC Class 5 driver's license and a clean driving record
- Diploma, certificate or equivalent experience in automotive service and repair industry is preferred but not required.

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