Account Coordinator

Builder Space Coordinator - Builder Division

Who We Are:
Top Shelf Closets and Glass is Edmonton’s leading manufacturer and installer of closet shelving, shower doors, mirrors, closet doors, room dividers, frameless shower glass and custom-cut interior glass. Top Shelf Closets and Glass work closely with new home builders, renovators, infill specialists and retail clients to exceed customer expectations. We provide high-quality products, with each item customized for the perfect fit and installation. Top Shelf’s custom closet and glass solutions are tailored to each individual job with all aspects of design and budget in mind. We manufacture and custom-tailor each product in Edmonton.

Position Summary:
The Space Coordinator for the Builder Division will manage existing and future relationships with builders, renovators, contractors, in-fill specialists, etc. to ensure Top Shelf is able to provide the necessary level of service on the project, fulfill timelines and provide accurate information. This role requires strong relationship-building skills, attention to detail, and managing multiple accounts at the same time effectively.

Key Responsibilities:
Account Coordination:

- Manage and nurture relationships with builder clients, ensuring their needs are met and exceeded expectations.
- Serve as the primary point of contact for assigned builder accounts, addressing inquiries and resolving issues promptly.
- Maintain and develop account strategies to drive customer retention and growth.
- Monitor account performance and provide regular updates to clients and internal stakeholders.

Customer Service:

- Ensure high levels of customer satisfaction by providing exceptional service and support. Coordinate with the customer service team to address and resolve builder client issues in a timely manner.
- Implement customer feedback programs to improve service quality continuously.
- Have the ability to walk a home builder or customer through the showroom for product demonstrations.

Operational:

- Perform estimation and blueprint take-offs to ensure accurate quoting for builder projects.
- Work closely with the installation team to review custom designs that are feasible for Top Shelf.
- Collaborate with the production team to ensure seamless execution of builder sales.
- Work with management for pricing projects and provide all necessary information to project management to execute schedules efficiently.
- Ensure work orders are submitted with all required information, including design details, to facilitate efficient production and timely delivery.

Reporting and Analysis:

- Maintain accurate records of builder account activities, sales, and customer interactions.
- Be aware of account performance, sales metrics, and customer satisfaction.

Qualifications and Requirements:
Primary Experience:

- Proven experience in account management, preferably within the builder, construction, or manufacturing sector.
- Strong interpersonal and communication skills to build and maintain builder client relationships.
- Ability to manage multiple builder accounts and prioritize tasks effectively.
- Demonstrated ability to achieve sales targets and drive business growth.
- Problem-solving skills and attention to detail.

Educational Background:

- A bachelor's degree with a specialization in business administration, sales, marketing, or a related field is preferred.

Technical Skills:

- Proficiency in using CRM software and business management tools.
- Familiarity with data analysis and performance metrics.

Working Conditions & Physical Requirements:

- Will primarily be working from the office.
- Need-based visits to builder sites.

HSE Responsibility:

- Demonstrate commitment to Health, Safety, and Environment.

**Benefits**:

- Competitive salary and benefits package.
- Health and wellness programs.

, Fixed-term Contract

Working Hours: 40 hours per week

**Job Types**: Full-time, Fixed term contract
Contract length: 15 months

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Work Location: In person