Housing Services Coordinator

Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 36 - Type of Position - an Addition to Staff - Start Date - Salary - Per hour - Salary Grade - $35.33 - $38.39 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** **WHAT YOU'LL BE DOING** - Prepares benefit assessments for eligible households and notifies the supervisor if concerns/misrepresentation is suspected. - Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and/or original decision maker as needed. - Receives and arranges for return of housing provider files; prepares file documentation for review. - Prepares program agreements for execution with clients and/or landlords. - Tracks availability of client subsidy allocations and prepares client subsidy/benefit calculations. - Prepares payment requisitions for approval and ensures that requests are submitted in accordance with departmental and corporate Electronic Funds Transfer process requirements. - Reviews and reconciles client subsidy ledgers and monthly program statements and statistical reports for review by the supervisor. - Responds to enquiries from clients/public for requests for information. - Develops and maintains client relationships to provide client program participation support, either through interview or other media to ensure that documentation and information is prepared according to requirements. - Liaises with Branch and Department staff to respond to client needs as needed and to ensure timely payment and reconciliation of client subsidies. - Ensures that services provided meet Regional customer service standards. - Manages information in accordance with legislation and corporate standards. **WHAT WE'RE LOOKING FOR** - Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience. - Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities. - Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments. - Knowledge of relevant legislation and program policies such as such as Residential Tenancies Act, the Housing Services Act, and Regional program instructions. - Comprehensive knowledge of general office procedures including records management. - Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.