Housing Service Representative

StatusPermanent Full-TimeTemporary - Approximate length of assignment, in monthsType of Positionan Addition to StaffStart DateImmediateSalaryPer hourSalary Grade$ $38.39DepartmentYork Region -> Community & Health Services -> Housing ServicesLocationHousing Services Branch Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)Hybrid work opportunities may apply - CAJob Description (E)ABOUT USAlmost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.WHAT WE OFFERConsistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.ABOUT THE ROLEThis position is responsible for providing direct client service to housing applicants, social housing providers and the general public; for handling inquiries, processing applications, assessing initial and on-going eligibility and occupancy requirements, connecting applicants to appropriate resources and prepares applicants for offers of subsidy; producing standard reports, updating the applicant database system, maintaining waiting lists; and assisting housing providers as required.WHAT YOU'LL BE DOINGEnsures the integrity of the centralized wait list placement process including regular file reviews and monitoring for Special Priority (SP) and the Central Wait List (CWL) to assess initial and on-going eligibility of all applicants based on family type, bedroom size, income, area and buildings selected, previous offers of housing, etc, and corresponds with SP applicants and community agencies to ensure completeness of application package.Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc.Conducts, reviews and/or actions accordingly information regarding former tenancy reports, and arrears repayment agreements.Maintains for all housing providers and unit types, a sufficient number of applicants who have been assessed for move-in ready to receive applicable offers of housing.Prepares for and follows up on offers and refusals of subsidized housing according to policies and procedures and current legislation.Responds to applicant enquiries regarding status on the waiting list, eligibility and household changes, housing options and facilitates informed decision making by applicants regarding options available.Manages applicant's file and needs end-to-end while providing ongoing caseload supports to applicants, including but are not limited to: community agency referrals, providing options for seniors, addressing emergency/urgent/escalated housing issues.Engages in ongoing contact from applicants, documentation of all applicant interactions, verifies the validity of all documentation, updates relevant data changes, such as income and family compositionWHAT WE'RE LOOKING FORSuccessful completion of a Community College Diploma in Social Services, Business Administration or related field.Minimum one (1) year current demonstrated experience delivering service to clients in a social services environment and/or in the social housing field.Knowledge of relevant legislation (such as Housing Services Act), program and policy guidelines to provide individuals with information and to make decisions pertaining to eligibility and requirements.Council Approval DateScheduled Weekly Hours35Scheduled Shifts8:30 - 16:30Operational HoursClose DateFebruary 2, 2026of Hires Needed2UnionCUPE Local 4900Please apply online by 5:00PM EST of the closing date indicated above.All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling ext We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email or call extension Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.